Fire Extinguisher Service Manager

As a Fire Extinguisher Service Manager at Performance Systems Integration, your key responsibilities will include managing and training a team of Fire Extinguisher Technicians, overseeing daily operational activities, and ensuring compliance with NFPA 10 and local AHJ codes. You'll also monitor job performance, manage scheduling, and provide technical support while collaborating closely with sales and customer service teams to maintain high customer satisfaction.

To become a Fire Extinguisher Service Manager at Performance Systems Integration, you'll need a high school diploma or equivalent, with 2-3 years of experience in fire extinguisher service or a related field. Leadership experience is preferred, along with a current ICC/NAFED Fire Extinguisher Certification, or the ability to obtain it within six months. Strong communication skills, technical knowledge of safety regulations, and proficiency in documentation are also essential.

While not strictly required, prior management experience is preferred for the Fire Extinguisher Service Manager position at Performance Systems Integration. Your ability to lead a team, mentor Fire Extinguisher Technicians, and optimize operations will significantly contribute to your success in this role.

As a Fire Extinguisher Service Manager at Performance Systems Integration, you can look forward to a competitive salary, medical, dental, and vision insurance, company-paid life and long-term disability insurance, a generous health savings account contribution, and other perks like paid time off (PTO), retirement plan with a company match, and opportunities for professional development.

At Performance Systems Integration, new Fire Extinguisher Service Managers will engage in comprehensive training that includes learning company-specific procedures, understanding NFPA 10 standards, and enhancing leadership skills. You will be involved in coaching your team and can coordinate additional training programs aimed at technical certification, ensuring you are fully equipped to lead.

When answering this question, focus on specific strategies you employed to motivate your team, how you handled conflicts, and provided support in their professional development. Share measurable outcomes you've achieved, like improved productivity or customer satisfaction.

Your answer should reflect an understanding of NFPA 10 regarding fire extinguisher maintenance, inspection, and compliance. Provide examples of how this knowledge has guided your work in previous positions and emphasize its importance in ensuring safety and regulatory adherence.

To effectively answer this, narrate a specific scenario where you diagnosed and resolved a technical issue. Highlight your problem-solving skills, the methods you used, and how the resolution impacted your team or customer satisfaction.

Your response should include strategies you utilize for prioritizing tasks, such as assessing urgency versus importance and delegating responsibilities to optimize team productivity. Provide examples of tools or techniques you use to stay organized.

Discuss the importance of communication, understanding client needs, and providing timely follow-ups. Share specific examples of how you've successfully turned challenging client situations into positive outcomes, emphasizing your commitment to maintaining strong client relationships.

In your answer, illustrate your belief in continuous improvement and the methods you utilize to train team members, whether through hands-on demonstrations, workshops, or mentorship programs. Mention the impact training has on team morale and performance.

Share a specific example detailing the issue you identified, the steps you took to improve the process, and the impact it had on operations or customer service. Discuss any metrics or feedback received that highlight the success of the implementation.

Discuss various tools or software applications you've used for scheduling, route optimization, and documentation. Highlight your adaptability to new technologies and provide examples of how these tools have improved your efficiency in previous roles.

Describe your approach to conducting difficult conversations, emphasizing active listening, empathy, and working towards solutions. You could provide an example of a past situation to illustrate your ability to navigate challenging dialogues professionally.

In your response, highlight what drives your passion for leadership, whether it’s supporting team growth, achieving service excellence, or contributing to a positive safety culture. Providing personal anecdotes could add depth to your answer.