Driver Manager

As a Driver Manager at Diamond State Trucking, your key responsibilities will include managing the daily activities of drivers, communicating ETAs with load planners, utilizing our McLeod operating software to assign work, ensuring compliance with trucking regulations, and providing support and guidance to drivers. You'll also be instrumental in helping drivers maintain up-to-date documentation and resolving any over-the-road issues they may face, all while focusing on meeting company objectives.

To qualify for the Driver Manager position at Diamond State Trucking, candidates should possess a degree in Logistics, Supply Chain, or a related field, or have 1-3 years of experience in dispatch or fleet management. Proficiency in truck dispatch software, a basic understanding of Microsoft Office, and excellent communication skills are also essential. Prior flatbed experience can be a plus, but the most important quality is a strong commitment to supporting our drivers.

The Driver Manager position at Diamond State Trucking operates on a full-time schedule, Monday through Friday, from 7 AM to 5 PM. This consistent work schedule allows for a stable work-life balance while providing you with the opportunity to develop strong relationships with our dedicated drivers and contribute to the daily operations of our company.

At Diamond State Trucking, the Driver Manager plays a vital role in supporting drivers by providing them with guidance on compliance issues, helping them manage their schedules effectively, and addressing any challenges that arise during their routes. By ensuring that drivers feel supported and respected, the Driver Manager contributes to a positive work environment that enhances driver satisfaction and performance.

Employees in the Driver Manager role at Diamond State Trucking are eligible for a comprehensive benefits package. This package includes health benefits and covers essential needs such as medical and wellness resources, fully supporting our team's physical and mental health. For a complete overview of the benefits available, you can visit the company's website.

When answering how to prioritize tasks as a Driver Manager, it's helpful to explain your methods for assessing urgency and importance. Discuss techniques that allow you to stay organized, such as utilizing software tools to track assignments and ensuring that you balance driver needs with operational goals.

In response to questions about truck dispatch software, share specific types you have used, including McLeod or similar systems. Highlight your ability to contribute to operational efficiency by managing assignments, communicating with drivers, and generating reports quickly and accurately.

When addressing how to handle conflicts between drivers, provide an example where you successfully resolved a disagreement by facilitating open communication, ensuring both parties felt heard, and guiding them toward a mutual understanding. Emphasizing your mediation skills can strengthen your response.

Discuss specific policies and practices you follow to ensure driver safety. Explain how you communicate safety regulations, monitor compliance, and stay updated on laws and protocols that affect the trucking industry, which reflects your proactive approach to safety management.

Respond to this question by outlining your approach to mentoring and coaching drivers. Share concrete examples, such as offering training opportunities or being available for one-on-one coaching sessions that help them develop skills and advance in their careers.

In answer to what motivates you in the Driver Manager role, share your passion for logistics and transportation. Discuss how helping drivers succeed and ensuring customer satisfaction drive your work, emphasizing your commitment to contributing to a positive company culture.

To manage deadlines effectively, discuss how you implement time management practices and use software tools to monitor progress against schedules. Touch on your proactive communication with drivers and load planners to address potential delays before they impact delivery.

When addressing how to handle a late-returning driver, emphasize the importance of understanding their reasons. Outline a systematic approach you would take, including reviewing routes, offering support, and discussing solutions that can aid in improving adherence to schedules.

Discuss your organized approach to keeping driver documentation up to date. Mention how you implement regular checks to ensure compliance with regulations and how you assist drivers in understanding the importance of maintaining their records.

For this question, illustrate the importance of transparency and approachability in communication. Discuss your belief in maintaining an open line of dialogue, actively listening to concerns, and providing timely feedback to foster a collaborative atmosphere.