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Production Planner

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Job Description

  • Permanent opportunity
  • Tullamarine Airport Location / Free Parking Onsite
  • Immediate access to world class staff travel benefits for yourself and your travel companions

Jetstar Engineering: A team that takes off together

We rely on our Engineers to deliver our superior safety standards, up to the second. They’re the trouble-shooters, glitch-fixers and tech-experts who make sure we take to the sky safely.

This year we will also continue to welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people takeoff through low fares. 

Your next opportunity to takeoff

The primary purpose of our Production Planner is to plan all scheduled and unscheduled maintenance requests from the Part 42 organizations.  This involves ensuring that the Engineering line maintenance team has adequate facilities, resources, parts and tooling to carry out all maintenance safely, compliantly, efficiently as possible and on schedule, in line with contractual agreements.

Key responsibilities will include:

  • Managing the Production Planning process to ensure seamless maintenance event execution – identify turn times, resource requirements (Manpower, Materials, Facility, GSE & Tooling), identify stakeholder requirements and restraints
  • Through successful Production Planning initiatives, drive continual excellence in safety, compliance, on time performance and AMO brand values
  • Liaise and build relationships with key stakeholders from both the Part 145 and various Part 42 organisations
  • Relentlessly seeking ‘new ways’ to meet customer needs and support the business to achieve critical business goals
  • Implement new processes and procedures within the AMO Production Planning business, using identified critical business tools to drive, significant and sustainable long-term change, both in the Pre-Planning & Execution phases of maintenance
  • Review of the Customer Maintenance Plans to ensure all Production Planning requirements have been covered
  • Represent Melbourne Engineering at CAMO/AMO daily planning and OTP meetings
  • Provide detailed AMO performance reports to the AMO Production Planning Manager and Melbourne Precinct Managers

We would like to hear from you if you are a hardworking, motivated and pro-active person who enjoys working in a fast paced and sometimes unpredictable environment.  You should be organised and logical with meticulous attention to detail and have the ability to work within a team environment and autonomously where required.

We are on the hunt for someone who has experience, qualifications and attributes including:

  • Detailed understanding of Aircraft Line and Light Maintenance Operations
  • Aircraft trade certificate or tertiary qualification in an aviation stream
  • Experience in an aircraft maintenance environment in a maintenance planning capacity, and as an AME (or equivalent)
  • Have excellent troubleshooting, problem solving abilities and be capable to assess and interpret options and develop solutions
  • Have excellent communication skills with ability to effectively communicate across all levels within a team
  • Have proven people management skills
  • Experience with TRAX and Microsoft Office
  • The ability to work rotating shift patterns (day shifts only at this time)
  • Be able to hold a valid AUS ASIC.


Your life at Jetstar is unlike any other 

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our Operations Team get to exposure to projects related to the Qantas Group’s A320/1, B717 and A321 Freighters, plus Jetstar Branded Airlines (JBA’s) in Singapore and Japan.  

Learn fast, takeoff faster: Our Graduate Team takeoff immediately with a fast-tracked development plan – both on the job and via structured development and training. In just two years, you’ll have worked across up to four different teams – ensuring that you learn and grow quickly.  

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.   

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. 

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need.  

We’re Jetstar.  Let’s takeoff together 

We can’t wait to hear from you. Please do not delay as these positions are highly sought after and external applications may close without notice.

What You Should Know About Production Planner, Qantas Group

At Jetstar, we're thrilled to announce an exciting opportunity for a Production Planner in Melbourne, Victoria! As part of our Engineering team, you'll play a key role in ensuring our operations run smoothly and efficiently. Your mission? To plan and manage both scheduled and unscheduled maintenance requests for our fleet, ensuring that our dedicated Engineering team has all the necessary tools, resources, and support to carry out maintenance safely and effectively. You'll get to work in a vibrant environment at Tullamarine Airport, where free parking is available and world-class staff travel benefits await you. Imagine being part of a team that has flown over 400 million customers since 2004 and continues to take travel dreams to new heights! As a Production Planner, your core responsibilities will include managing the Production Planning process, fostering relationships with stakeholders, and implementing real change within our operations. We're looking for someone who thrives in a fast-paced job and has a detailed understanding of aircraft maintenance operations, along with problem-solving abilities and strong communication skills. If you’re motivated, organized, and ready to play a crucial role in delivering excellence in air travel, then we can’t wait to welcome you to the Jetstar family. Let’s takeoff together and make every journey memorable!

Frequently Asked Questions (FAQs) for Production Planner Role at Qantas Group
What are the key responsibilities of a Production Planner at Jetstar?

The Production Planner at Jetstar is responsible for managing the Production Planning process, which includes overseeing scheduled and unscheduled maintenance requests. They ensure that all necessary resources are available for the Engineering team, identify stakeholder requirements, and drive processes to achieve on-time performance and compliance within safety standards. Building relationships with both Part 145 and various Part 42 organizations is also crucial to their role.

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What qualifications are required for the Production Planner position at Jetstar?

To be eligible for the Production Planner position at Jetstar, candidates should possess an aircraft trade certificate or a tertiary qualification in aviation. Previous experience in an aircraft maintenance environment in a planning capacity, along with excellent communication skills and a strong understanding of aircraft line maintenance operations, are essential. Additionally, familiarity with systems like TRAX and Microsoft Office is required.

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What is the work environment like for a Production Planner at Jetstar?

Working as a Production Planner at Jetstar offers a dynamic and fast-paced environment, located at the Tullamarine Airport. This position provides the opportunity to collaborate with a team of dedicated professionals while supporting significant operations across our flight routes. The role also involves a commitment to safety and efficiency, making it ideal for someone who enjoys problem-solving and working with others.

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Is there room for growth as a Production Planner at Jetstar?

Yes! At Jetstar, a Production Planner has the potential for career advancement within the organization. The role combines immediate responsibilities with opportunities for professional development through structured training programs, exposure to various projects, and the chance to work across different teams. This ensures you grow your skills and advance your career in the aviation industry.

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What kind of work-life balance can I expect as a Production Planner at Jetstar?

Jetstar values its employees' well-being and work-life balance. As a Production Planner, you will work rotating shifts, which allows for flexibility. Furthermore, the company promotes a culture that makes work enjoyable, with various social initiatives and staff travel benefits, making it a place where work feels less like a chore and more like a fulfilling experience.

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Common Interview Questions for Production Planner
Can you describe your experience with aircraft maintenance planning?

In answering this question, it's important to highlight specific roles you’ve held that involved aircraft maintenance planning. Discussing your understanding of maintenance schedules, resource management, and any familiarity with specific tools or software—such as TRAX—will demonstrate your relevant experience.

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How do you prioritize tasks in a fast-paced environment?

When responding to this interview question, illustrate your approach to prioritizing tasks by discussing methods you've used in the past, like creating to-do lists, using digital planning tools, or collaborating with stakeholders to clarify priorities. Mention how you've successfully managed competing demands while ensuring compliance and safety.

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What strategies do you use to communicate effectively with team members?

In your response, emphasize the importance of clear and concise communication. You could discuss your preference for regular check-ins, using project management tools to keep everyone updated, or how you adapt your communication style to suit different audiences, ensuring that all stakeholders are engaged in the process.

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Tell us about a time you resolved a conflict within a team.

In answering this question, recount a specific situation where you encountered conflict, your approach to resolving it, and the outcome. Focus on your communication skills and ability to empathize with different perspectives, highlighting how it led to a more cohesive and effective team.

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What do you consider essential for ensuring safety in maintenance operations?

Highlight your understanding of safety protocols relevant to aircraft maintenance. Discuss specific practices you believe are vital, such as regular training, adherence to maintenance schedules, thorough inspection procedures, and the importance of fostering a safety-driven culture within the team.

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How would you manage stakeholder expectations during a maintenance planning project?

Respond by demonstrating your awareness of the importance of stakeholder engagement. Discuss how you would keep open lines of communication, gather feedback, and manage schedules and timelines to ensure all parties are informed and their needs are addressed throughout the project.

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Can you provide an example of how you've implemented a new process in your previous roles?

Prepare to share a specific instance when you identified a need for a new process, how you developed it, and the impact it made on efficiency or effectiveness. Illustrating your ability to drive change will show your proactive approach and commitment to continual improvement.

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What tools or software are you familiar with that assist in production planning?

When discussing tools and software, be sure to mention any specific systems you've worked with like TRAX or Microsoft Office that support production planning tasks. Emphasize how you’ve utilized these tools to enhance productivity and organization in past roles.

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How do you stay organized while managing multiple projects?

In your answer, share techniques you use to maintain organization, such as creating project timelines, utilizing digital tools, or setting reminders. Highlight how these methods helped you keep track of deadlines and deliverable quality across various projects.

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What draws you to the Production Planner role at Jetstar?

Express your genuine interest in Jetstar's values and the aviation industry. Talk about how the role aligns with your career goals, and mention elements like teamwork, continuous improvement, and the opportunity to play a key role in the aviation experience, particularly with Jetstar’s commitment to low-cost travel.

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Qantas is a commercial airline company offering flights to Australia, Asia, Africa, New Zealand and the South Pacific. They are headquartered in Mascot, New South Wales, Australia.

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Full-time, on-site
DATE POSTED
April 17, 2025

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