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Retail Coordinator

With 150+ locations across 17 states, QualDerm Partners stands as the largest multi-state female-founded and owned dermatology network in the U.S. Our commitment at QualDerm is to educate, protect, and care for your skin. We aim to bring forth the highest quality in comprehensive skincare, enabling you to achieve a more confident, healthier, and beautiful self.

Our mission revolves around enlightening communities and healthcare professionals about the significance of skin health, including skin cancer prevention and risk factors, while promoting healthy skin through annual exams and expert dermatological care.

At QualDerm, we are dedicated to providing both accessible high-quality care and a supportive, rewarding environment for our employees and providers. We believe in fostering a culture where everyone is encouraged to excel.

Job Summary:

The Retail Coordinator plays a vital role in the effective management and growth of our retail services. This position involves coordinating day-to-day operations within the retail setting, ranging from inventory management to customer service, ensuring all products and services meet the high standards set by QualDerm.

Essential Duties and Responsibilities:

  • Oversee daily retail operations, ensuring a seamless experience for patients and staff.
  • Manage inventory levels, including ordering, stocking, and organizing merchandise to provide an appealing shopping environment.
  • Collaborate with the marketing team to develop promotions, patient education materials, and events that drive retail sales.
  • Train and supervise staff on retail product knowledge and customer service standards.
  • Assist in addressing customer inquiries and resolving any issues to enhance patient satisfaction.
  • Monitor product performance to make data-driven decisions on inventory and sales strategies.
  • Ensure compliance with all company policies and procedures, as well as health and safety regulations.
  • Maintain visual merchandising standards to create an inviting environment for patients.
  • Track and report sales data, inventory levels, and performance metrics to management.
  • Promote skin health awareness and educate patients about appropriate skincare products and services.
  • Participate in staff meetings and collaborate with other departments to achieve company goals.
  • Any other duties as assigned to ensure the success of retail operations.
  • Degree: High School Diploma
  • Experience: 2-3 years of retail experience or customer service 
  • Excellent verbal and written communication skills

Benefits of joining Qualderm Partners:

  • Competitive Pay – Attractive compensation to reward your hard work
  • Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
  • Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
  • Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
  • Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
  • Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
  • Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
  • Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
  • Exclusive Employee Discounts – Save on products and services with special discounts just for you
  • Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Average salary estimate

$52500 / YEARLY (est.)
min
max
$40000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Coordinator, QualDerm Partners

At QualDerm Partners, we're looking for a dynamic Retail Coordinator to join our vibrant team! With over 150 locations across 17 states, we stand as the largest multi-state, female-founded dermatology network in the U.S., and we are passionate about promoting skin health. As a Retail Coordinator, you will be at the forefront of our retail services, ensuring everything runs smoothly from inventory management to providing exceptional customer service. You’ll work closely with our marketing team, developing engaging promotions and educational materials that resonate with our patients. Your role will involve training staff on product knowledge, enhancing patient satisfaction, and maintaining seamless retail operations. We believe that a successful candidate isn't just about experience but also a genuine passion for skincare and a commitment to creating a welcoming environment. This is a pivotal role where you'll track sales data and monitor merchandise performance to make informed, data-driven decisions. Join us in our mission to educate communities about skin health while thriving in a supportive environment that celebrates diversity and promotes growth. With QualDerm Partners, you can expect competitive pay and a suite of benefits designed to support your well-being. If you know how to create an inviting atmosphere and are eager to make a difference in people's lives, we’d love to hear from you! Your journey to help others achieve healthier skin starts here!

Frequently Asked Questions (FAQs) for Retail Coordinator Role at QualDerm Partners
What are the key responsibilities of a Retail Coordinator at QualDerm Partners?

The Retail Coordinator at QualDerm Partners is tasked with overseeing daily retail operations, ensuring an excellent experience for both patients and staff. Key responsibilities include managing inventory levels, collaborating with the marketing team to develop effective promotions and patient education materials, training staff on product knowledge, and resolving customer inquiries to enhance satisfaction.

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What qualifications are required for the Retail Coordinator position at QualDerm Partners?

To become a Retail Coordinator at QualDerm Partners, candidates should have a High School Diploma and at least 2-3 years of relevant retail experience or customer service. Strong verbal and written communication skills are essential for this role, as you'll need to effectively interact with patients and team members.

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How does QualDerm Partners support professional growth for Retail Coordinators?

QualDerm Partners is committed to fostering a culture where employees can excel. As a Retail Coordinator, you will receive training and support to enhance your product knowledge and customer service skills. Regular staff meetings and collaborations with other departments also contribute to ongoing professional development.

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What benefits are offered to Retail Coordinators at QualDerm Partners?

QualDerm Partners offers an attractive benefits package for Retail Coordinators, including competitive pay, comprehensive health coverage, a generous 401(k) plan with company matching, paid time off, company-paid life insurance, and access to wellness plans. Additionally, you'll enjoy exclusive employee discounts and a referral bonus program.

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How does the Retail Coordinator at QualDerm Partners contribute to patient satisfaction?

The Retail Coordinator plays a vital role in contributing to patient satisfaction by managing day-to-day retail operations, creating an inviting shopping environment, and ensuring compliance with all company policies and health regulations. By training staff and addressing customer inquiries effectively, the Retail Coordinator also helps empower patients with knowledge about appropriate skincare products and services.

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Common Interview Questions for Retail Coordinator
Can you describe your experience in managing retail operations?

When answering this question, highlight specific experiences managing inventory, coordinating daily operations, and fostering a positive team environment. Use examples to illustrate your problem-solving skills and how you ensured customer satisfaction in previous roles.

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How would you handle a situation where a customer is dissatisfied with a product?

Employ a compassionate and understanding approach in your response. Explain the importance of active listening, addressing the customer's concerns directly, and providing solutions such as exchanges or refunds, ensuring that the customer feels valued and heard.

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What strategies would you implement to increase retail sales?

Consider discussing promotional strategies such as collaborating with the marketing team on campaigns, utilizing customer feedback to refine inventory choices, or engaging with customers to provide tailored product recommendations. Make use of data analytics to inform decisions and track progress.

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How do you prioritize tasks in a fast-paced retail environment?

Provide an outline of your organizational strategies. Emphasize the importance of assessing tasks by urgency and impact. You can mention tools or methods you've used in the past to keep track of responsibilities and ensure the efficient running of retail operations.

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Can you give an example of how you trained a team member to enhance customer service?

Share a specific example demonstrating your training methods and how you conveyed customer service standards. Highlight the impact of your training on team performance and customer satisfaction, illustrating your ability to lead and mentor effectively.

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What experience do you have in inventory management?

Discuss your experience in managing stock levels, organizing merchandise, and using inventory management systems. Highlight specific accomplishments, such as reducing surplus stock or improving turnover rates, to provide tangible proof of your skills.

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How would you create a welcoming environment for patients in a retail setting?

Focus on the aspects of visual merchandising, organization, cleanliness, and customer interaction. Describe how you've previously set the tone for a welcoming atmosphere through strategic layout decisions, staff training in customer service, and community engagement initiatives.

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How do you stay informed about trends in the retail industry?

Mention your commitment to professional development through attending industry workshops, webinars, or conferences. You can also reference specific publications, websites, or influencers you follow to keep current with retail trends and innovations.

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Why do you want to work as a Retail Coordinator for QualDerm Partners?

Articulate your passion for skincare and desire to contribute to a mission-driven company. Connect your personal career goals with QualDerm's dedication to patient care and community education, showcasing how this role aligns with your values and aspirations.

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How would you monitor and report on sales performance?

Discuss methods for tracking sales metrics, interpreting data to make informed decisions, and communicating findings to management. Highlight experiences with reporting tools or software you’ve used to enhance sales strategies and optimize performance.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 29, 2025

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