Technical Content Writer

As a Technical Content Writer at Platform.sh, your primary responsibilities include crafting high-quality written materials such as blogs, product tutorials, and marketing content that clearly articulate our services. You will work collaboratively with developers and product teams to gather insights and ensure technical accuracy. Additionally, you'll participate in the development of content strategies aimed at enhancing product adoption and customer satisfaction.

To apply for the Technical Content Writer role at Platform.sh, you should have at least 2 years of experience in technical writing or a similar field, with a strong understanding of programming languages like Python and JavaScript. A portfolio showcasing your writing samples is crucial, along with excellent English communication skills and the ability to work across teams.

Technical expertise is crucial for the Technical Content Writer position at Platform.sh. You will need to understand complex technical concepts to communicate them effectively. Familiarity with cloud platforms and content management systems (CMS) is highly valuable, as it helps in producing accurate and audience-driven content that resonates with developers and customers alike.

As a Technical Content Writer at Platform.sh, you can expect to work on a variety of projects, including writing detailed product documentation, engaging blog posts, compelling marketing materials, and hands-on tutorials. You'll also have the opportunity to contribute to content strategies and collaborate on event collateral that showcases our innovative solutions in the DevOps and cloud application spaces.

Yes, the Technical Content Writer role at Platform.sh is fully remote, available for candidates in the UK and Canada. This setup allows for flexibility and collaboration with a global team that embraces diverse perspectives and experiences, aligning with Platform.sh’s commitment to a remote work culture.

When describing your writing process, highlight your approach to research and understanding the target audience. Discuss how you gather technical details from experts, create outlines, and draft content, focusing on clarity and engagement. Make sure to emphasize the importance of revisions and feedback in your writing process.

To answer this, explain your techniques for breaking down complex information, such as conducting thorough research, asking questions to domain experts, and using analogies to simplify concepts. Discuss how you ensure that your content remains accurate while being accessible to non-technical audiences.

Mention the importance of brand guidelines and how you familiarize yourself with them. Explain your approach to collaborating with marketing and product teams to align messaging and ensure that content consistently reflects the brand's voice and objectives.

Discuss your experience with various tools such as content management systems (like WordPress or Drupal), writing software, analytics platforms, and collaboration tools such as Google Docs or Trello. Emphasize how you use these tools to streamline the writing process and track engagement.

Provide a specific example from your portfolio where you tackled a technical subject, detailing the research and writing process, and the impact it had on your audience. Highlight the balance between technical depth and accessibility.

Explain your project management skills and how you prioritize tasks. Mention techniques for time management, such as setting milestones, allocating specific time blocks for writing, and using feedback cycles efficiently to maintain quality under pressure.

Emphasize the significance of using analytics to monitor content performance. Discuss how you assess metrics like page views and audience engagement to adapt and optimize future content strategies, ensuring that you meet user needs effectively.

Talk about your communication skills and proactive approach to collaborating with different teams. Explain how you set up meetings with developers and product marketers to gather insights, discuss feedback, and ensure that all perspectives are integrated into the content.

Discuss your knowledge of SEO principles and how you apply them to enhance content visibility. Provide examples of techniques you've used, such as keyword research, writing engaging meta descriptions, and structuring content for better search engine performance.

Share your enthusiasm for Platform.sh's mission and how it aligns with your values and career goals. Discuss your passion for technical communication and your excitement about contributing to a company that empowers developers and promotes innovative cloud solutions.