Head of Education and Advocacy (Insurance AI Transformation)

About Roots  

Roots is a leading provider of AI-powered solutions for the insurance industry. The company’s agentic AI platform enables insurers to transform their operations with unmatched accuracy and speed. Roots’ pre-trained, insurance-specific AI, InsurGPT™, delivers rapid time-to-value, measured in weeks, not months. Used by three of the top five P&C carriers and three of the top ten brokers, Roots enables brands to liberate their teams from complex workflows, allowing them to focus on what truly matters – delighting customers with superior service and care. 

About the Role 

Roots is hiring a Head of Education and Advocacy to empower their educational programs on AI-driven transformation in the insurance industry. The ideal candidate will have deep experience in underwriting and claims management, with a strong understanding of how AI can revolutionize their workflows. You’ll create compelling, educational content, that highlights the transformative potential of AI, engaging industry professionals and expanding market reach. 

In this role, you will leverage your insurance expertise to create high-quality content that demonstrates how AI can optimize workflows, enhance decision-making, and improve customer experiences across underwriting, claims, risk assessment, and automation. You will be responsible for addressing real-world challenges and educating on how AI can streamline operations, drive efficiency, and empower business transformation. This role requires the ability to communicate complex ideas in a digestible understandable content, inspiring both prospects and customers of all levels of maturity, to adopt AI and realize its full potential in insurance. 

Key Responsibilities  

• Develop high-quality educational content as assigned from the Roots’ busy content calendar, which may include blog posts, infographics, whitepapers, podcasts, eBooks, templates, checklists, articles, or interviews, focused on AI adoption, automation, and business transformation specifically tailored for insurance professionals. 

• Create and present content for Roots’ online educational webinars, in-person speaking engagements at industry events, and workshops, educating on AI's value, insights, trends and applications within business operations. 

• Review and refine content produced by Roots’ internal copy writers and thought leaders to ensure alignment with the company's core teachings, methodologies, and brand voice, providing feedback for continuous improvement. 

• Collaborate closely with internal teams, including product, research and development, customer success, and sales, to ensure alignment between marketing educational content and product capabilities and roadmap. 

• Support the sales team during prospect and customer calls by offering thought leadership on AI adoption, industry trends, and the impact of AI on business processes 

• Respond to internal and external requests answering questions, facilitating discussions, and helping businesses understand how they can leverage AI for transformation. 

• Stay current on the latest trends, news, and advancements in AI, ensuring that you provide timely and relevant insights to our audience. 

Job Requirements 

• Proven experience in the insurance industry, particularly in underwriting and claims management, with leadership experience in these areas preferred. 

• Strong passion for AI’s role in business transformation, especially in driving automation, improving operational efficiency, and enhancing customer experience. In-depth understanding of AI’s impact on workflow automation, business decision-making, and fostering innovation. 

• Proven ability to create clear, engaging, and compelling written content that appeals to both technical and non-technical audiences. Strong editing skills and a keen attention to detail. 

• Experience creating educational and thought leadership content, including blog posts, whitepapers, case studies, and webinars. 

• Comfortable presenting to audiences of all sizes and industries, both digitally and in person, with the ability to communicate complex ideas in a simple, engaging manner. 

• Excellent project management and time management skills, with the ability to juggle multiple projects and deadlines. 

• Bachelor’s degree or equivalent combination of education and work experience required. 

• Expert-level proficiency in Microsoft Office, including Excel, Word, and PowerPoint. 

• Some travel may be required (up to 25%) for industry speaking engagements, as needed. 

Roots Automation is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Roots Automation is a progressive and open-minded workplace where we do not tolerate discrimination or harassment in any form. If you are smart, passionate and good at what you do, come as you are.

Roots Automation is also committed to providing reasonable accommodations to individuals with disabilities throughout the application process and employment. If you need assistance or an accommodation, please contact us for more information.