CPI Supervisor (EM6881)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. 

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The CPI Supervisor will report to team leader, provide guidance and supporting the Logistics Center Operation and Management to perform duties related.

Key Responsibilities:

• Must have excellent communication and interpersonal relation skill, strong attention to detail
• Ability to write reports with key points, 5w1h, rational by own research.
• Ability to multi task with several key projects with the customer
• Excellent customer service skills and ability to engage and work directly with customer
• Problem solver mindset, self-motivated and organized
• Ability to handle high pressure and face paced operational support issues that may arise
• Strong work ethic Standard clerical office practices and procedures especially as they are related to the function of this position
• Ability to set up priorities and complete tasks
• Report to and communicate with  and client
• Ability to summarize data in information in precise documents
• Create and implement improvement plans for the overall operations
• Assist Team Leader’s direction
• Establish Operational Procedures for verification of inbound and outbound in Hazleton, Bethel. Groveland, and other regions
• Collaboration with HQ, RHQ, Team Lead, and Team members
• Monitor, test, root- cause finding and report daily, weekly, monthly, quarterly, yearly, the effectiveness of cycle counting, physical inventory
• Produce various reports and statistics on a daily, weekly, monthly, basis briefing team leaders
• Ensure direct reports maintain SOP training and/or review at least twice a year
• Initiate, develop and implement continuous warehouse improvements within distribution/returns/rebox functions in Hazleton, Bethel, Groveland and other regions
• Work with all levels of management as key information provider for Distribution metrics
• Metric reporting for KPI’s
• Analyze forecasts, simulation, and productivity
• Keep a clean and safe working environment and optimize space utilization
• Prepare for peak season operations
• Identifies customer/market trend, requirement
• Gather and identifies various operation status and performance
• Support developing and implementing solutions to meet requirements, to solve issues and to improve operation performance
• Support for warehouse operation set-up
• Support for Project Management
• Demonstrate a commitment to process excellence and continuous improvement
• Manage additional tasks assigned as needed

• School Diploma or GED Required
• 3+ years of experience as Logistics Operations Support or similar warehouse supervisory position
• Proficient knowledge of Microsoft Office applications (Excel, PowerPoint, Word, etc.)
• Excellent knowledge of data analysis and forecasting methods
• Working knowledge of inventory management software (e.g. ERP)
• Working knowledge of warehouse management software (e.g. WMP)
• Ability to accurately track trends and create reports
• Analytical mindset with strong math skills
• Excellent organizational and planning skills
• Must have excellent communication and interpersonal relation skill, strong attention to detail
• Reliable and trustworthy
• Ability to travel ~20% to other US warehouses
• Relevant qualifications (e.g. CPIM) are a plus
• Excellent customer service skills and ability to engage and work directly with customer
• Problem solver mindset, self-motivated and organized
• Ability to handle high pressure and face paced operational support issues that may arise
• Strong work ethic Standard clerical office practices and procedures especially as they are related to the function of this position.
• Report to and communicate with CPI Part Leader/Branch Manager and Client

Benefits:

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.