Director, Strategic Nonprofit Partnerships - job 1 of 3

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The role:    

This position plays a critical role in curating our strategy for nonprofit partnerships helping to shape, execute and scale ServiceNow's impact. Global Impact is about living our purpose every day by creating differentiated value for our employees, our customers and society with focus on sustaining our planet, creating equitable opportunity, acting with integrity and using our solutions to workflow a better world. The Director, Strategic partnerships will report into and work closely with the Senior Director, ESG Social Strategy to help scale our strategic partnerships and impact initiatives. 

Key Responsibilities:   

• Drive and manage the strategy for our high priority strategic partners by creating innovative strategies connected to ServiceNow’s impact focus areas 

• Work cross functionally with our customers and partners to drive impact and build shared value together 

• Manage the overall nonprofit partnership portfolio end to end  

• Work closely with key stakeholders internally and externally to drive impact together 

• Help design and communicate ServiceNow’s impact strategy and partnerships 

• Curate high touch partnerships that utilize our resources to help nonprofits scale 

• Uniquely position ServiceNow’s strategy to drive impact aligned to our business values 

• Look across our resources including technology, volunteering, etc to create innovative partnerships  

• Localize our efforts with critical business stakeholders in region to continue to drive regional strategies and communication 

• Enhance overall storytelling capabilities for our program 

• Gain insights from the business to ensure the program is unique to ServiceNow 

• Manage a small team and create scalable roles and responsibilities.  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• Bachelors degree or equivalent experience 

• 10-15 years of applicable work experience in nonprofit partnership 

• Experience in people management required 

• Experience in managing a global nonprofit partnership portfolio required 

• Experience in program management  

• Demonstrated personal passion for corporate responsibility, social impact, philanthropy, community advocacy 

• A track record of successfully working with global stakeholders 

• Experience identifying, developing and managing partnerships with internal and external stakeholders 

• Professional presence as a role model of adaptability, tolerance and creative problem-solving  

• Strong project management skills and ability to manage multiple projects simultaneously  

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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