Manager, Software Engineering - job 1 of 3

As a Manager, Software Engineering at ServiceNow, your primary responsibilities include managing product development activities, overseeing your development team's daily operations, and optimizing collaboration with product management, design, support, and other teams to ensure delivery of high-quality solutions. You'll also be engaged in solving complex problems and enhancing the engineering capabilities of your team.

To qualify for the Manager, Software Engineering role at ServiceNow, candidates should have over 9 years of relevant experience, strong coding skills, and knowledge of AI integration into workflows. Fluency in programming languages like Java or JavaScript and familiarity with agile development environments are critical to succeed in this position.

Yes, having experience with AI is essential for the Manager, Software Engineering position at ServiceNow. This includes the ability to leverage AI tools in decision-making and problem-solving processes, as well as a keen understanding of how AI can enhance workflows and operations within your team and the organization.

ServiceNow is committed to creating an inclusive workplace and welcomes candidates from diverse backgrounds. The company believes that unique experiences enrich its teams and encourages applicants from all paths to apply for the Manager, Software Engineering position, ensuring a vibrant, innovative environment for all employees.

At ServiceNow, the work culture is collaborative and flexible, allowing for remote work personas that adapt to the needs of the role and employee preferences. The organization values trust and accountability, making sure that all team members can thrive while delivering exceptional results.

When managing a software engineering team, it's essential to prioritize clear communication, set achievable goals, and foster a collaborative environment. Emphasizing team empowerment and continuous feedback helps build trust and encourages creativity and ownership among team members.

In discussing your experience with AI integration, highlight specific projects where you've implemented AI tools or methodologies to improve efficiency and decision-making. Be prepared to explain how AI impacted workflows and outcomes and the tools you employed.

To manage project deadlines, I employ effective time management strategies such as setting realistic milestones, prioritizing tasks, and maintaining open communication. Regular check-ins with the team ensure progress is on track and allow for adjustments when necessary.

When mentoring junior developers, I focus on fostering a supportive learning environment. This includes providing constructive feedback, pairing them with experienced team members, and encouraging them to take ownership of small projects to build their confidence and skills.

I have extensive experience working within agile frameworks, facilitating regular stand-ups, sprint reviews, and retrospectives to ensure the team remains aligned and responsive to changes. Agile principles help in delivering high-quality software on time and adapting quickly to feedback.

In resolving conflicts within my team, I prioritize open communication and allow team members to express their concerns. I aim to understand each perspective and encourage collaborative problem-solving to reach a solution that works for everyone.

I typically use project management tools like JIRA or Trello to track project progress. These tools facilitate transparency and allow stakeholders to see the status of tasks, enabling effective collaboration and accountability within the team.

To ensure high quality in software releases, I emphasize the importance of code reviews, thorough testing, and continuous integration practices. Implementing automated testing tools can also enhance the reliability of our releases and streamline our processes.

My vision for software development at ServiceNow involves creating innovative solutions that leverage the latest technologies, especially AI. By fostering a culture of continuous improvement and creativity, we can empower our teams to deliver cutting-edge solutions that drive efficiency and transformation for our clients.

In discussing a successful project, choose one where your leadership was crucial. Outline the project's goals, your role, the challenges faced, and how you guided the team to overcome them, while emphasizing the successful outcomes and lessons learned.