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Sales Operations Analyst - job 3 of 6

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Suggest creative pricing and payment solutions balancing customer need and pricing policies.
Review Quotes and Order Forms for accuracy and completeness.
Ensure all Orders are approved within pricing and discount policies.
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
Support sales organization’s requirement for Customer licensing compliance

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic and organizational skills
Ability to prioritize to meet business needs
Effective communicator, both written and verbal
Team Player with positive attitude ready to work in a fast paced environment
Results Driven
Required: In the office 3x a week on Tues-Weds-Thurs.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $78,200- $121,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$99750 / YEARLY (est.)

min

max

$78200K

$121300K

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What You Should Know About Sales Operations Analyst, ServiceNow

The Sales Operations Analyst role at ServiceNow in Waltham, Massachusetts, is an exciting opportunity for anyone looking to make a significant impact in a leading technology company. In this dynamic position, you will be aligned with various regions and territories, playing a crucial role in the sales forecasting process. Your analytical skills will come into play as you attend regional forecast calls and dive deep into pipeline analysis to ensure forecast accuracy. You'll not just review current customer licensing and product usage but will also be on the lookout for new revenue opportunities. ServiceNow encourages creativity, so you may have the chance to suggest innovative pricing and payment solutions that balance customer needs with pricing policies. Accuracy is essential, so you will be responsible for reviewing quotes and order forms while ensuring all orders adhere to internal policies. Collaborating with various teams, including Deals Desk, Finance, and Legal, along with interfacing with Order Management, will be a big part of your role. To thrive in this fast-paced environment, you will need to be organized and detail-oriented, as you'll be supporting the sales organization's needs for customer licensing compliance. If you are passionate about leveraging AI in work processes and have 2-4 years of sales operations experience in a software organization, this may just be the opportunity you’ve been waiting for. Join us at ServiceNow and help us on our journey to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Sales Operations Analyst Role at ServiceNow

What are the primary duties of a Sales Operations Analyst at ServiceNow?

As a Sales Operations Analyst at ServiceNow, your primary duties include supporting the forecasting process, analyzing the sales pipeline, and advising the sales force on transactions. You'll also review customer licensing, suggest pricing solutions, and ensure compliance with policies, making sure that orders are accurate and approved.