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Software Engineer - 2025 New College Grad

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Come join the AI Search team and work with a talented group of engineers building out next generation technologies in the ServiceNow cloud platform. This team is responsible for the Gen AI, actionable search functionality and machine learning-based relevancy that help make ServiceNow a powerful platform used by many Fortune 500 companies. You will have the opportunity to work on exciting technologies such as artificial intelligence, information retrieval, RESTful APIs, machine learning-based relevancy, generative AI applications, word-embeddings, and developer tools & IDE.

The AI Search UX team builds the visual elements of all the AI Search features and functionality. Our work spans from crafting search-specific Seismic components to analytics dashboards which help customers understand how search is being used and is adding value to their ServiceNow instances.

What you get to do in this role:  

Combining the search and Virtual Agent experiences in a new “Full Page Experience” feature which will provide users with a single place to find answers and get the information and help they need, all powered by Generative AI.
Enhancements to the search components used in Next Experience, Service Portal, VA, Mobile, NowSupport, BT1, SURF and more.
New releases of our store apps: Advanced AI Search Management Tools, AI Search for Next Experience, Now Assist for Search.

Qualifications

To be successful in this role you have:

Graduating May/June 2025 with a Master's or Bachelor's Degree in CS or a related field
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Passion for JavaScript and the Web as a platform, reusability, and componentization
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Knowledge of web components, HTML/CSS, XML, REST, GraphQL, AJAX, JSON, or related
Experience with any of the modern UI frameworks like Angular, React, Node or Bootstrap
Analytical and design skills
Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$80000 / YEARLY (est.)

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$70000K

$90000K

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What You Should Know About Software Engineer - 2025 New College Grad, ServiceNow

Are you a technology enthusiast eager to jumpstart your career? ServiceNow is on the lookout for a passionate Software Engineer - 2025 New College Grad to join our dynamic AI Search team at our Waltham, MA location. In this exciting role, you’ll have the unique opportunity to work alongside talented engineers in building next-generation technologies that enhance the ServiceNow cloud platform. Imagine crafting the future with AI-powered search features and machine learning capabilities that serve clients, including 85% of the Fortune 500. Your responsibilities will include developing an innovative ‘Full Page Experience’ for seamless user interaction, improving search components across various platforms, and delivering new advanced AI Search management tools. You will get hands-on experience with cutting-edge technologies like generative AI, RESTful APIs, and modern UI frameworks. If you graduate with a Master's or Bachelor's in Computer Science or a related field by June 2025 and are excited about using JavaScript and other web technologies, we want to hear from you. Your analytical skills and creativity might just be what we need to make work better for everyone. Join us in this thrilling journey at ServiceNow, where your contributions will help shape the future of technology and user experience!

Frequently Asked Questions (FAQs) for Software Engineer - 2025 New College Grad Role at ServiceNow

What are the responsibilities of a Software Engineer - 2025 New College Grad at ServiceNow?

As a Software Engineer - 2025 New College Grad at ServiceNow, you will work with the AI Search team to develop next-generation technologies focused on enhancing the ServiceNow cloud platform. Your key responsibilities will include creating innovative AI-driven features, improving existing search components across all platforms, and developing advanced AI Search management tools. Additionally, you’ll collaborate with UX teams to ensure a seamless user experience.