Summer Intern - IT

As a Summer Intern - IT at Sierra Lobo, you'll be responsible for providing Level 1 technical assistance and support as part of a Help Desk team. Your daily tasks will include handling routine support requests related to computer systems, hardware, and software. You'll assist users with approved software installations and troubleshoot various issues, giving you valuable real-world experience in IT support.

To qualify for the Summer Intern - IT position at Sierra Lobo, candidates must be currently enrolled in an educational institution, pursuing an undergraduate or graduate degree in an IT-related field. Additionally, having knowledge of IT system administration, including patching and maintenance of computer hardware and software, is essential. Experience with SQL development and basic knowledge of Microsoft Office 365 Suite is a plus.

During your internship as a Summer Intern - IT at Sierra Lobo, you’ll develop a wide array of skills. You'll gain hands-on experience in troubleshooting, working with IT systems, and enhancing your SQL development abilities for creating Power BI reports. Moreover, you'll also improve your customer service capabilities as you assist users with their technical needs, preparing you for future IT roles.

The Summer Intern - IT position at Sierra Lobo will be located at NASA’s White Sands Test Facility in Las Cruces. This unique environment fosters innovation and collaboration while providing an excellent backdrop for your internship journey in IT.

The work environment for IT interns at Sierra Lobo is dynamic and supportive. You’ll be part of a dedicated Help Desk team working together to solve problems and provide excellent tech support. The culture is inclusive and encourages growth, collaboration, and a passion for technology, with mentorship opportunities from experienced IT professionals.

Discuss any relevant coursework or previous experiences assisting friends or family with tech issues, or any internships where you've supported IT infrastructure. Highlight skills such as troubleshooting, software installations, and any tools you've used.

Explain your step-by-step approach to troubleshooting, such as identifying the problem, checking available resources, and reviewing documentation. Emphasize your analytical skills and persistence in finding solutions.

Share a specific example that demonstrates your problem-solving abilities. Outline the context, actions you took, and the positive results that followed, showcasing your critical thinking and determination.

Discuss your knowledge of SQL and any experience you have with databases, emphasizing how you can use SQL for data retrieval, reporting, or other database management tasks. This showcases your technical expertise relevant to the internship.

Provide an overview of your experience with the Microsoft Office 365 Suite, including applications like Excel, PowerPoint, Word, and Outlook. Mention specific projects or tasks you've completed using these tools, as it demonstrates your proficiency.

Share your passion for technology and problem-solving, along with any experiences that inspired you to explore a career in IT. This insight helps interviewers gauge your enthusiasm and commitment.

Explain your method for determining task priority, such as using deadlines, impact on users, and urgency. Highlight your time management skills and your ability to remain organized under pressure.

Illustrate a specific group project experience where you collaborated effectively with others. Talk about your role, contributions, challenges faced, and what you learned about teamwork.

Summarize the key responsibilities of a Help Desk technician, including providing technical support, troubleshooting issues, and ensuring customer satisfaction. You can also discuss the importance of communication skills in this role.

Express your proactive approach by detailing how you would document the issue, seek help from more experienced colleagues, or research solutions independently. This shows your willingness to learn and collaborate.