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Company Description

 

    Job Description

    Do you want to take on responsibility and fulfill customer wishes? As a Branch Manager (m/f/d) at SIXT, you will lead your team, manage the fleet, and ensure top-quality service. Use your sales experience and leadership skills to drive your branch to success. Look forward to attractive bonuses, a company car, and numerous development opportunities with a yearly salary of at least $53,438.00  plus a bonus!

    YOUR ROLE AT SIXT

    • You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability
    • You lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings
    • You recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process
    • You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows
    • You ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes

    YOUR SKILLS MATTER

    • You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years work experience without a degree, including 2 years as a manager in car rental) of relevant experience
    •  You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities
    •  You are highly organized and have excellent customer service skills
    •  You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    •  You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts

    WHAT WE OFFER

    • Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future
    • Company Car & Equipment Enjoy the use of a company car, along with a laptop and phone provided for your role
    • Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule
    • Branch Bonus Plan Participate in a performance-based branch bonus plan
    • Uniform & Dry Cleaning Receive a full uniform with weekly dry cleaning services at no cost
    • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

    Additional Information

    About the department:
    As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

    About us:
    We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

    Average salary estimate

    $53438 / YEARLY (est.)
    min
    max
    $53438K
    $53438K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Branch Manager, SIXT

    Are you ready to lead a dynamic team and make an impact in the rental car industry? As a Branch Manager at SIXT in Nashville, your leadership skills and sales expertise will be key to achieving exceptional customer service and driving the branch’s success. You'll manage budgets, oversee sales and market penetration across several branches, and ensure your team is motivated and well-equipped to deliver premium service. In this role, you’ll lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents while conducting regular performance evaluations. You’ll also be actively involved in the recruitment of new team members, coaching fellow managers in the process. Part of your responsibilities will include handling our vehicle fleet and operational tasks to ensure the workflows are smooth. Beyond the daily responsibilities, you’ll enjoy competitive remuneration that starts at $53,438.00 with performance bonuses, healthcare coverage, and a great work-life balance. If you have a Bachelor’s degree with a solid background in customer service and supervisory roles, and you’re eager to drive your branch towards success while receiving the support of a robust company infrastructure, we invite you to join our friendly and dedicated team at SIXT!

    Frequently Asked Questions (FAQs) for Branch Manager Role at SIXT
    What are the responsibilities of a Branch Manager at SIXT?

    As a Branch Manager at SIXT, you will have a variety of responsibilities including managing budgets and sales, overseeing market penetration, leading a diverse team, and ensuring exceptional customer service. You will be tasked with not only fulfilling customer requests but also enhancing revenue and profitability across multiple branches.

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    What qualifications do I need to become a Branch Manager at SIXT?

    To qualify as a Branch Manager at SIXT, you should hold a Bachelor's degree with a minimum of 2 to 3 years of experience in sales and customer service, along with at least 2 years in a supervisory role. Alternatively, 5 years of work experience without a degree, including 2 years in a management position in the car rental industry, is also accepted.

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    What does the career growth look like for a Branch Manager at SIXT?

    Career growth for a Branch Manager at SIXT is promising. You have opportunities to develop your leadership abilities and potentially advance to regional management roles. The company prioritizes employee development and offers various programs to enhance your skills and career trajectory.

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    What benefits can I expect as a Branch Manager at SIXT?

    As a Branch Manager at SIXT, you'll enjoy comprehensive benefits including health insurance, life insurance, a company car, and a performance-based bonus plan. Additionally, you will receive paid time off, sick leave, and exclusive employee rental rates.

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    How does SIXT support its Branch Managers in achieving top-quality service?

    SIXT supports its Branch Managers in delivering top-quality service by providing training programs, ongoing performance reviews, and a strong company culture focused on premium customer experiences. You will have access to resources and a collaborative team environment to help optimize service delivery.

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    Common Interview Questions for Branch Manager
    Can you describe your leadership style as a Branch Manager?

    When answering this question, focus on your approach to team motivation and development. Highlight examples of how you empower team members, facilitate communication, and encourage professional growth. Make sure to tie your style to achieving outstanding customer service.

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    How do you handle customer complaints as a Branch Manager?

    A good response would detail your method for addressing customer complaints, emphasizing the importance of active listening, empathy, and finding solutions quickly. Provide an example of a past experience where your approach led to a positive outcome.

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    What strategies would you implement to increase revenue in your branch?

    Discuss specific strategies such as enhancing customer experience, upselling services, optimizing rental processes, and using data analytics to identify growth opportunities. Mention your experience with sales and how you have successfully implemented these strategies in the past.

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    Can you share an example of how you've developed a team in your previous role?

    Refer to specific instances where you've mentored team members, provided training, or conducted performance reviews. Highlight the impact of these actions on the team's performance and morale, showcasing your skills as a leader.

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    What steps would you take if you noticed a drop in team morale?

    Talk about the importance of open communication, soliciting feedback, and creating a positive work atmosphere. Share how you would implement team-building activities and encourage collaboration to boost morale.

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    How do you ensure that operations run smoothly in a busy branch?

    Address your organizational skills and your method for task delegation. Provide examples of tools or structures you use to streamline operations, ensuring that team members are aligned and workflows are efficient.

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    How would you prioritize your tasks as a Branch Manager?

    Mention the importance of setting clear goals and using effective time management techniques. Talk about how you would assess task urgency versus importance and adjust your priorities accordingly to ensure successful branch operation.

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    How do you stay updated on industry trends relevant to your role?

    Demonstrate your commitment to professional growth by discussing how you follow industry news, participate in relevant training, and engage with professional networks to stay informed about trends and best practices.

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    What experience do you have with budget management?

    Share your relevant experience handling budgets, discussing how you monitor expenses, forecast sales, and make data-driven decisions to enhance profitability. Connect this to your ability to achieve financial goals for the branch.

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    What motivates you as a Branch Manager?

    Express your passion for customer service, team success, and the drive to excel in a challenging environment. Discuss how your personal values align with SIXT’s commitment to outstanding service, highlighting your entrepreneurial spirit.

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    Sixt rent a car was founded in 1912 making it the first rent a car in Europe and is the Oldest car rental company today. Sixt rent a car has thousands of rental car locations worldwide making it also one of the biggest car rental companies today. ...

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    Full-time, on-site
    DATE POSTED
    March 23, 2025

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