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Senior Regional Sales Performance Manager

Job Description

Are you ready to take the wheel and drive success? As a full-time Senior Regional Sales Performance Manager at SIXT, you’ll be at the heart of our dynamic operations, ensuring every detail aligns for a seamless process. If you’re a pro at juggling tasks, thrive in fast-paced environments, and love turning challenges into wins, this is the role for you. Apply now! 

Sixt is looking for a Senior Regional Sales Performance Manager for the Northeast region to manage the of sales and service program for the entire Region. The territory would include 12 major airports and 9 downtown branches spanning from Boston to the Carolinas. Their primary focus will be developing the management team to support coaching and development of employees optimizing the rental experience by selling extras based on the customer's needs and providing exceptional customer service. The Senior Regional Sales Performance Manager will manage one FTE (Regional Sales Performance Manager) in the region and as a team will be expected to facilitate training for the employees and managers as well as becoming an expert on our fleet and ancillary products and ensure that the branches in their region are properly educating our customers on the products that will enhance their rental experience. The ideal candidate possesses the following attributes: 

  • Exceptional interpersonal and relationship building skills 
  • Strong verbal and written communication skills 
  • Strong organizational skills and the ability to multi-task 
  • Ability to manage stressful or unusual situations to maintain good customer service 

YOUR ROLE AT SIXT

  • You regularly consult with branch managers and regional managers to review branch progress and design action plans to help the management address areas of opportunity in sales and service performance
  • You coach branch managers on how to train the Employees on sales, service, and goal setting. 
  • You train employees and managers on how to create the optimal rental experience by maximizing sales and service opportunities for every customer
  • You participate with managers to holds workshops for rental agents reviewing sales cycle and role plays 
  • You implement motivational contests to build employee morale and improve branch culture 
  • You complete daily, weekly, and monthly reporting and updates to action plans to senior management team members

YOUR SKILLS MATTER

  • Education You have a Bachelor's Degree
  • Experience You have a minimum of 2+ years of sales management/training and coaching experience and a minimum of 5 years customer of customer service experience
  • Technical Proficiency You have excellent computer navigation skills and knowledge of Microsoft Office Applications 
  • Soft Skills You demonstrate strong organizational skills, can multi-task effectively, and excel in professional communication    
  • Commitment to Excellence You have experience meeting sales quotas or working in highly commissioned positions
  • Travel You are able to travel 60-80%, some of which may be by airplane 

WHAT WE OFFER 

  • Compensation $80,000-90,000 base + competitive performance-based incentives (up to $35,000 a year)
  • Comprehensive Health Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan.
  • Paid Time Off & Sick Leave Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance    
  • Company Car Hit the road in style and experience the comfort of driving the latest models from our cutting-edge, brand-new fleet
  • Hybrid Work Format Flexible hybrid work options - 4/1 format 
  • Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family   

Additional Information

About the department:
SIXT stands for premium quality not only in regards to vehicles, but also in sales. The Customer is the King. As one of the most innovative, fastest-growing and profitable mobility providers in the world, the customer is always the focus for SIXT. Our sales department, as the most important bridge to our customers, enables us to further expand our market leadership in Germany and to intensively support SIXT in its international expansion. Sales at SIXT stands for a dynamic working atmosphere, innovative products, and excellent service quality. 

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

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What You Should Know About Senior Regional Sales Performance Manager, SIXT

Are you ready to take the wheel and drive success? As a full-time Senior Regional Sales Performance Manager at SIXT in Newark, NJ, you’ll be at the heart of our dynamic operations, ensuring that every detail aligns for a seamless process. This role offers you the exciting responsibility of managing the sales and service program across the Northeast region, which includes overseeing 12 major airports and 9 downtown branches stretching from Boston to the Carolinas. If you're a pro at juggling tasks and thrive in fast-paced environments, this is the perfect fit for you! Your primary focus will be on developing the management team to optimize the rental experience by aligning with customer needs and providing exceptional service. You'll help inspire one Regional Sales Performance Manager and a dedicated group, facilitating training sessions and becoming the go-to expert on our amazing fleet and ancillary products. If you have exceptional interpersonal skills, a knack for organization, and a real passion for customer service, we want you to lead our team in building a better rental experience. From conducting workshops to implementing motivational contests, your impact on branch culture and employee morale will be significant. At SIXT, we believe in fostering a work environment where excellence is encouraged, so if you’re ready to join our mission and make a real difference in the world of mobility, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Regional Sales Performance Manager Role at SIXT
What are the responsibilities of a Senior Regional Sales Performance Manager at SIXT?

As a Senior Regional Sales Performance Manager at SIXT, your key responsibilities include consulting with branch and regional managers to assess sales performance, coaching managers on training their teams, and delivering workshops aimed at optimizing the rental experience for customers. You'll oversee one FTE and work collaboratively to implement strategies that enhance both sales and customer service.

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What qualifications are required for the Senior Regional Sales Performance Manager position at SIXT?

To qualify for the Senior Regional Sales Performance Manager role at SIXT, candidates should possess a Bachelor’s Degree and have a minimum of 2 years in sales management or coaching experience, along with 5 years in customer service. Exceptional organizational and communication skills are vital, along with strong computer proficiency and a commitment to achieving sales goals.

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What kind of experience is valued for the Senior Regional Sales Performance Manager role at SIXT?

SIXT values candidates with at least 2 years of sales management or training experience, as well as 5 years in customer service roles. A proven track record in meeting sales quotas or working in commissioned positions is highly beneficial, as well as the ability to manage high-pressure situations while maintaining excellent customer service.

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What does the training process look like for new employees at SIXT in the Senior Regional Sales Performance Manager role?

New employees in the Senior Regional Sales Performance Manager position at SIXT will undergo a comprehensive training process that includes workshops, role-playing scenarios, and hands-on coaching from both peers and leadership. This training is designed to ensure that all team members are equipped to maximize sales opportunities and provide exceptional customer experiences.

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How does the Senior Regional Sales Performance Manager contribute to employee morale at SIXT?

The Senior Regional Sales Performance Manager at SIXT plays a crucial role in fostering employee morale by implementing motivational contests, recognizing outstanding performance, and creating a positive branch culture. By cultivating a supportive environment, you will help employees feel valued and engaged, thereby improving overall productivity and satisfaction.

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Common Interview Questions for Senior Regional Sales Performance Manager
Can you describe your greatest challenge as a Sales Manager and how you overcame it?

In your response, focus on a specific instance where you identified a sales challenge, such as declining performance in a branch. Explain the steps you took to analyze the issue, develop a plan to address it, and the eventual outcome, highlighting your leadership and problem-solving skills.

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What strategies do you use to coach your team effectively?

When answering, emphasize your hands-on coaching approach. Discuss how you assess each team member's strengths, tailor your training to their needs, and provide continuous feedback. Give examples of successful coaching outcomes that demonstrate improved performance.

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How do you stay motivated in a challenging sales environment?

Talk about the techniques you use to maintain motivation, such as setting personal goals, celebrating small wins, or surrounding yourself with positive influences. Consider sharing a personal story that illustrates your passion for sales and resilience in the face of setbacks.

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How would you handle a situation where a branch manager is not meeting sales goals?

Discuss how you would first assess the situation through direct communication with the branch manager to identify challenges. Explain your plan to collaborate on an action plan, combining training, goal setting, and regular check-ins to provide support and enhance performance.

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What metrics do you prioritize when evaluating sales performance?

Detail the key performance indicators you track, such as sales volume, customer satisfaction ratings, and conversion rates. Emphasize how you use data analysis to guide strategic decisions and support management in improving performance.

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Describe your experience with training programs and workshops.

Share specific examples of training programs you’ve developed or facilitated. Talk about the feedback you received and any positive outcomes that arose, such as improved sales performance or enhanced team dynamics that resulted from those initiatives.

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How would you create a more customer-focused environment at SIXT?

Articulate a vision for enhancing customer focus, including staff training on empathy and active listening. Illustrate how you would encourage feedback and implement changes based on customer insights to elevate the rental experience.

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What role does technology play in the sales process for you?

Discuss your familiarity with sales technology and how it improves efficiency and effectiveness. Highlight how you leverage tools for data analytics, reporting, and customer relationship management to drive sales success.

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Can you give an example of a successful motivational contest you ran?

Provide a real example of a motivational contest you designed, describing its objectives, rules, and results. Emphasize how it boosted team morale and improved sales performance, proving you are innovative and thoughtful in your leadership.

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How do you ensure accountability within your team?

Talk about setting clear expectations through defined goals and regular performance reviews. Describe how you maintain open communications to discuss challenges and successes, fostering a culture of accountability and continuous improvement within the team.

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Sixt rent a car was founded in 1912 making it the first rent a car in Europe and is the Oldest car rental company today. Sixt rent a car has thousands of rental car locations worldwide making it also one of the biggest car rental companies today. ...

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Full-time, hybrid
DATE POSTED
January 10, 2025

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