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Engagement Manager

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We are HCLTech, one of the fastest-growing

large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Role: Engagement Manager (farmer)

Location: Santa Clara, CA

Industry / Business Area: HITECH / ISV /Semicon -Must have

Job Summary:

The Engagement lead will be responsible for managing a large book of business ($20M+) and grow the relationship. They will serve as the main point of contact for our clients, focusing on selling all HCL offerings to the client.

Roles and Responsibilities:

1. Drive growth within the account and HCLs wallet share within the customer/portfolio.

2. Develop deep connects within the client organization, with key stakeholders/decision makers. And move up the relationship value chain.

3. Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives.

4. Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs.

5. Identify opportunities to enhance the value of our offerings for clients, recommending additional services.

6. Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success.

7. Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support.

8. Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process.

9. Monito rand analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders.

10. Proficiency in CRM software and other relevant tools for effective client relationship management and reporting.

11. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving client needs.

12. Travel as needed for customer needs.

Desired Skills and Experience:

12+ years Proven experience in account management, preferably within the Hitech /ISV industry.

7-19+ years’ experience in selling and leading complex and transformation programs.
5+ yrs experience with horizontal and solution teams to proactively identify improvement/opportunity areas – sell cross business unit solutions to the client.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Proficiency in CRM software and account management tools.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Engagement Manager, Actian Corporation

At HCLTech, we’re not just a company; we’re a vibrant community of over 219,000 talented individuals working together across 54 countries, and we’re on the lookout for an Engagement Manager to join our remote team in the US. If you’re passionate about fostering strong client relationships and driving growth, this role is tailor-made for you! As an Engagement Manager, you’ll be the key point of contact for a substantial portfolio worth over $20 million. You’ll dive deep into your clients’ businesses, developing strong connections with stakeholders that truly understand their needs, challenges, and objectives. In this position, you’ll be guiding clients through tailored solutions that amplify their success while recommending additional services that enhance our offerings. Collaborating closely with various internal teams, you’ll ensure alignment in strategies that support client satisfaction and retention. Not to mention, your analytical skills will be utilized to deliver important insights that help the organization understand client behaviors. With a dynamic environment around you, your ability to adapt to changing priorities will be crucial, and you may even find yourself traveling to meet client needs. If you have over 12 years of experience in account management within the Hitech/ISV sector and thrive in cross-functional collaborations, we want to hear from you! Let’s work together to continue supercharging progress, not just for our company, but for our clients, too.

Frequently Asked Questions (FAQs) for Engagement Manager Role at Actian Corporation

What are the main responsibilities of an Engagement Manager at HCLTech?

The Engagement Manager at HCLTech plays a critical role in managing a $20 million+ portfolio, focusing on client relationship growth. Responsibilities include driving growth within accounts, developing connections with key stakeholders, regularly assessing client needs, crafting tailored solutions, and recommending additional services to enhance client engagement.