WH-21 Warehouse Office Coordinator (2nd Shift)

The Warehouse Office Coordinator at Smart is responsible for overseeing the flow of materials through the warehouse, ensuring timely deliveries, and providing support for daily operations. This includes data entry, communicating with various teams, and resolving discrepancies related to returns and shipments.

To apply for the Warehouse Office Coordinator position at Smart, candidates should have a high school diploma or GED, along with two or more years of experience in customer service or coordination roles. Proficiency in Microsoft Office is essential, and experience in logistics or 3PL is preferred.

Smart is committed to employee development and offers professional growth opportunities for Warehouse Office Coordinators, including internal promotions. With continuous organizational growth, there's always room to advance your career.

Successful Warehouse Office Coordinators at Smart possess strong problem-solving skills, interpersonal abilities, and a sense of urgency. Creative thinkers who can devise innovative solutions and build rapport with internal departments are highly valued.

Smart provides several benefits for Warehouse Office Coordinators, including competitive compensation packages, a 401K with company match, health benefits, parental leave, and flexible work schedules to promote a healthy work-life balance.

In a warehouse setting, I prioritize tasks by assessing urgent needs, such as shipping deadlines, and use checklists to stay organized. I also communicate with my team to ensure we are aligned on priorities and adapt when unexpected issues arise.

Certainly! I had a colleague who disagreed with the process for handling returns. I arranged a meeting where we could both share our viewpoints and, ultimately, we developed a more efficient process that improved our workflow and benefited everyone.

I have extensive experience with Microsoft Office, particularly Excel for data tracking and reporting. I am also familiar with inventory management systems and have used proprietary software in my previous roles to streamline documentation and communication.

I admire Smart’s commitment to operational excellence and the emphasis on professional growth. I believe my background and skills align well with the demands of this role and I’m excited about the opportunity to contribute to a dynamic team.

I would first verify the return documentation against physical products, then investigate by communicating with the customers and team members involved. Once established, I would work on a solution and update our records to prevent future discrepancies.

I monitor the flow of materials daily, communicate regularly with the warehouse team, and ensure that all necessary paperwork is ready to avoid delays. I also maintain flexibility to adapt to any unforeseen issues that may impact delivery times.

I use systematic approaches, like regular updates and shared digital platforms, to keep everyone informed of progress and issues. Clear documentation helps ensure everyone is on the same page and facilitates smooth interactions.

In my previous position, I noticed that our return processing was taking too long. I proposed a streamlined workflow that involved fewer steps and clearer guidelines, which ultimately reduced processing time by 30% and improved team efficiency.

I actively listen to customer feedback and work closely with teams to address issues promptly. By keeping customers informed throughout the process and ensuring their concerns are resolved, I foster better relationships and enhance customer satisfaction.

I would first assess the urgency and impact of each task, then create a prioritized list. By managing my time effectively and perhaps delegating when appropriate, I can complete all tasks without sacrificing quality.