Operations Lead - The Shops at Crystals

As the Operations Lead at The Shops at Crystals, you'll be responsible for executing inventory management processes, investigating accuracy issues, managing operational tasks like shipments and replenishments, and ensuring high standards on the sales floor. You will also collaborate with other leads to optimize budgets, maintain vendor relationships, and inspire your team to deliver an outstanding guest experience.

To qualify as an Operations Lead at Alo, you should have over 2 years of experience in a client-focused sales environment. Proven leadership skills, a knack for decision-making, and strong interpersonal communication capabilities are essential. Candidates should align well with Alo's principles and exhibit a high level of energy and enthusiasm in their work.

The Operations Lead plays a crucial role in supporting the team by providing clear direction, coaching Operations Associates, and fostering collaboration across departments. You'll be responsible for using feedback tools to guide individual improvement, ensuring every team member feels valued and motivated, which ultimately enhances the overall guest experience.

The Operations Lead position at Alo requires full-time availability, amounting to 32-40 hours a week. You’ll need to be flexible with your schedule, as shifts will vary, particularly during peak periods, including weekends and the holiday season from Thanksgiving through early January.

As an Operations Lead at Alo, you can enjoy a generous employee discount on Alo branded products, access to free yoga classes, competitive health plans including medical, dental, and vision, along with a 401K plan with company matching. You'll also benefit from monthly store incentives and a clothing allowance, making it a rewarding opportunity both personally and professionally.

Discuss your approach to inventory management, emphasizing your experience with tracking systems and providing specific examples of how you’ve addressed and rectified inaccuracies in the past. Highlight your proactive attitude towards preventing shrinkage and improving processes.

Share a specific situation where you motivated and guided your team towards achieving a significant goal. Focus on the strategies you employed, how you dealt with challenges, and the impact of your leadership on team performance.

Discuss the importance of regular feedback and performance metrics. Talk about how you use tools to measure success and how feedback loops are essential to ensuring continuous growth and development within your team.

Explain your methods for maintaining safe work environments—such as regular audits and training sessions—and how you prioritize efficiency through organized stockroom procedures, demonstrating your commitment to operational excellence.

Talk about prioritizing customer experience while managing operational tasks effectively. Share examples of how you've made decisions to streamline processes without compromising the quality of service provided to customers.

Describe your experience in building and nurturing vendor partnerships, focusing on communication, negotiation, and collaborative decision-making. Discuss the importance of these relationships in achieving operational success.

Emphasize your openness to feedback, whether from team members or management. Provide examples of how receiving constructive criticism has helped you improve and how you approach giving feedback to foster a positive team dynamic.

Illustrate a challenging scenario in your previous role, detailing your thought process in identifying the root cause and the steps you took to resolve the issue, ensuring that your solution was effective and sustainable for the future.

Share your passion for retail and what drives you. Discuss how setting goals, receiving positive customer interactions, and leading a motivated team energize you to continually strive for excellence.

Reflect on your personal values aligning with Alo’s philosophy of mindful movement and community enrichment. Emphasize your excitement about contributing to a company that encourages both personal and professional growth, making a meaningful impact both in-store and beyond.