Airline Lounges Operations Manager

Role Overview

Sodexo Live's! Airport Lounge Segment has an exciting opportunity for a Food Operations Assistant Manager at the Virgin Atlantic Clubhouse at JFK International Airport in Jamaica, NY.  You will have oversight of a staff of hourly employees in a shift including supervisors, bartenders, food attendants and custodial staff.  As lead manager, you will be responsible for the club(s)/lounge operations including labor cost management, scheduling, ordering product, inventory, training, service standards, financial reporting, guest and client interaction. The ideal candidate will have prior experience with hiring, training and scheduling staff; monitoring service and complying with Sodexo and our airline client's standards of service.  Oversight for both front and back of house, in addition to food/bar/beverage service, superb guest relations abilities are the key to success of this operation.  We are seeking individuals with strong communication skills, flexibility and adaptability in a fast and frequently changing environment.

What You'll Do

The successful candidate will:

• have oversight of daily food operations and deliver a high-quality product;
• achieve company and client financial targets and goals;
• develop and maintain client and customer relationships;
• motivate, coach, mentor and develop frontline (hourly) staff; and/or
• ensure Sodexo standards are met to include compliance with company food and physical safety programs.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Is this opportunity right for you? We are looking for candidates who:

• have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
• possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
• exhibit flexibility to take on additional responsibilities as needed; and/or
• demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.