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Operations Manager 1, Multi-Service

Role Overview

Sodexo is seeking an Operations Manager 1, Multi-Service for InReach located in Salisbury MD.

 

Join our mission to transform the convenience industry by putting people first and obsessing about extraordinary food and drinks. We just can’t bear the thought of being boring.  We like to have fun and be a bit quirky.  We work in a buzzword-free zone. We look for what’s new, what’s next, and what the future holds…we invite you to be part of our exciting future. Valid Drivers License is required.

Incentives

With InReach, you get to be a hero to clients and guests every day. We’re all about phenomenal service and technology that fosters everyone’s trust.

What You'll Do

  • Direct daily operation at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.
  • Supervise day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
  • Assist in the development of new business service(s) for the client and implements the service program(s).
  • Establish a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.
  • Manage the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.
  • Establishes operating standards, implements quality improvements and communicates them to employees.
  • Promotes and supports workplace diversity and inclusion initiatives.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • At least 3 years of relevant route experience
  • Valid driver’s license and acceptable driving record
  • An effective communicator and collaborator, with passion for developing talent
  • Must be able to demonstrate urgency and problem-solving skills, with a dedication to customer service and holding drivers accountable
  • Ability to work with database inventory management software, Microsoft Outlook, Excel and Word
  • Ability to lift, push, and pull 50 lbs and able to perform work in outside weather conditions

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

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Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Manager 1, Multi-Service, Sodexo

Are you ready to take the lead and make a real impact? Sodexo is seeking an outstanding Operations Manager 1, Multi-Service to join our dynamic team in New Castle, and we want you to be a part of our journey in transforming the convenience industry! In this exciting role, you'll direct daily operations, ensuring our employees are equipped to deliver exceptional service that wows our clients and guests. Picture yourself supervising daily activities, maintaining top-notch operating standards, and fostering workplace diversity—sounds fun, right? You’ll also be pivotal in developing new business services and implementing programs that take our client experience to the next level. With responsibilities ranging from monitoring budgets to overseeing safety compliance, you’ll be the heroic figure our team looks up to! Plus, we’re committed to your growth; from comprehensive benefits to 401(k) matching and paid time off, you'll find a fulfilling career with us. So if you have a knack for problem-solving, a passion for customer service, and at least three years of relevant experience, join us at Sodexo and let’s create a better everyday for everyone together!

Frequently Asked Questions (FAQs) for Operations Manager 1, Multi-Service Role at Sodexo
What are the responsibilities of an Operations Manager 1 at Sodexo in New Castle?

As an Operations Manager 1 at Sodexo in New Castle, you will oversee daily operations, supervise team activities, manage budgets, and ensure compliance with safety regulations. You will also play a key role in developing new business services for clients, as well as creating an inclusive environment that values teamwork and employee input.

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What qualifications do I need to apply for the Operations Manager 1 position at Sodexo?

To qualify for the Operations Manager 1 position at Sodexo, candidates must possess a Bachelor’s Degree or equivalent experience, along with a minimum of three years in relevant operational roles. Strong communication skills and the ability to collaborate effectively are essential, as is a valid driver’s license.

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How does Sodexo promote diversity and inclusion in the workplace for the Operations Manager 1 role?

Sodexo is committed to fostering a diverse workforce and inclusive environment. As an Operations Manager 1, you will be encouraged to support diversity initiatives and create a space where all team members feel valued. This philosophy is integrated into our operations, ensuring everyone brings their authentic self to work.

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What kind of training can I expect as an Operations Manager 1 at Sodexo?

At Sodexo, you’ll receive training focused on operational excellence, safety compliance, and leadership development. As an Operations Manager 1, you will also gain insights into budget management and service delivery, equipping you with the skills necessary to lead your team effectively and innovate our service offerings.

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What benefits does Sodexo offer for the Operations Manager 1 position?

Sodexo offers a comprehensive benefits package for the Operations Manager 1 role, including medical, dental, and vision care, a 401(k) plan with matching contributions, career growth opportunities, and paid time off. Our commitment to employee well-being extends to various wellness programs designed to support your overall health.

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Common Interview Questions for Operations Manager 1, Multi-Service
What experience do you have that makes you a good fit for the Operations Manager 1 role at Sodexo?

In answering this question, focus on specific experiences where you successfully managed operations, led teams, or improved service delivery. Highlight your relevant skills in budget management, inventory control, and employee development, showcasing how they align with Sodexo's commitment to extraordinary service.

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How do you ensure safety and compliance in operations?

Discuss your approach to creating a safe work environment, including regular training sessions, adherence to safety regulations, and monitoring compliance with company policies. Provide examples of past incidents where you effectively addressed safety concerns.

Join Rise to see the full answer
Can you describe a time when you successfully implemented a new business service?

Share a specific example of a service you introduced with measurable impacts. Focus on the steps you took to assess needs, develop a plan, and execute it, while emphasizing your collaborative efforts with your team and clients.

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How do you handle conflicts within your team?

Explain your conflict resolution style, perhaps using a past experience. Emphasize listening skills, open communication, and finding mutually beneficial solutions that respect diverse perspectives.

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What strategies do you use to manage budgets effectively?

Talk about methods you use to track expenses, forecast needs, and adjust operations based on budget constraints. Include examples where you made cost-saving decisions without compromising service quality.

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How do you motivate your team?

Describe techniques you employ to inspire your team—such as recognizing accomplishments, offering growth opportunities, or creating a positive work culture that values contributions and encourages collaboration.

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What role does technology play in your operations management approach?

Discuss specific technologies you have utilized in your past positions, like inventory management systems or communication tools, and how they helped streamline operations and enhance service delivery.

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How do you prioritize tasks in a fast-paced environment?

Provide examples of how you assess urgency and importance when assigning tasks, and share any tools or methodologies that assist you in maintaining productivity and efficiency amidst competing priorities.

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What steps do you take to ensure quality improvements?

Discuss the metrics you use to evaluate service quality and the feedback mechanisms you have in place to implement improvements. Provide an example of a successful quality enhancement initiative you've led.

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Why do you want to work for Sodexo as an Operations Manager 1?

Express your admiration for Sodexo's mission and culture. Discuss how the company's values align with your own, emphasizing your enthusiasm for contributing to a better everyday life for everyone and your commitment to excellent service.

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We improve the Quality of Life of those we serve and our teams and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We serve with care the essential daily needs of mil...

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DATE POSTED
March 29, 2025

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