Facilities / Engineering Operations Manager 1

As the Facilities Operations Manager at Sodexo in Greenwich, you will manage facilities teams, ensuring service quality through mentoring and development of staff. Your key responsibilities include maintaining compliance with safety policies, resolving problems effectively, and evaluating employee productivity. Additionally, you'll be tasked with identifying and implementing innovative ideas or process improvements to enhance efficiency and achieve cost savings.

To apply for the Facilities Operations Manager position at Sodexo, candidates should have at least a Bachelor's Degree or equivalent experience, along with a minimum of three years in facilities maintenance, plant operations, or engineering services. Strong leadership skills, technical knowledge in areas like HVAC and plumbing, and proficiency in CMMS systems are also essential qualifications for this role.

Sodexo offers a comprehensive benefits package for Facilities Operations Managers, which includes medical, dental, and vision care options, wellness programs, and a 401(k) plan with matching contributions. Additionally, paid time off, company holidays, and opportunities for career growth and tuition reimbursement are also part of the package, ensuring a supportive environment for your professional development.

Sodexo is committed to creating a positive work environment for its Facilities Operations Managers by embracing diversity and inclusion as core values. Employees are valued for who they are, their ideas are appreciated, and their voices are heard, fostering a respectful workplace where everyone can thrive and contribute to the team’s success.

To excel as a Facilities Operations Manager at Sodexo, candidates should possess a proven track record of successful leadership in facilities management, along with strong technical knowledge in mechanical, electrical, plumbing, and HVAC systems. Exceptional customer service and communication skills, as well as a focus on staff development and team-building, are crucial skills that will help you succeed in this role.

In facilities operations, effective team management begins with clear communication and setting expectations. I believe in mentoring my team, providing continuous training, and fostering an environment of collaboration. By recognizing individual strengths, I ensure each team member is positioned to succeed, thus enhancing overall performance and service quality.

I have extensive experience working with Computerized Maintenance Management Systems (CMMS) which streamline tasks and enhance productivity. I utilize these systems to track work orders, manage inventories, and analyze performance metrics, ensuring that operations run smoothly and efficiently while reducing downtime.

Improving service quality requires a multi-faceted approach. I focus on staff training, monitoring performance metrics, and gathering feedback from both employees and clients. Regularly evaluating our processes and encouraging suggestions from the team also helps foster innovative solutions that enhance service quality and customer satisfaction.

Ensuring compliance with safety regulations is a top priority. I do this through rigorous training and regular safety audits. I establish clear safety policies and procedures, engage the team in safety discussions, and hold accountability at all levels. Consistent monitoring and proper safety training help mitigate risks effectively.

My approach to resolving facility-related issues involves first gathering all relevant data to understand the situation. I prioritize open communication with my team and stakeholders to brainstorm solutions. Quickly addressing any problems while documenting the process to prevent future occurrences is key to effective facilities management.

Staying updated with industry trends involves continuous learning through professional development opportunities, attending industry conferences, and being active in professional organizations. I also leverage online resources, webinars, and peer networking to stay informed about best practices in facilities management.

One notable project was a comprehensive facilities upgrade where I led a team through a complete overhaul of our HVAC system. I coordinated between various stakeholders, managed budgets, and ensured timely completion. The upgrade not only improved energy efficiency but also enhanced the comfort levels experienced in the school, leading to positive feedback from faculty and students.

I believe in addressing conflicts directly and constructively. I facilitate open conversations between involved parties and encourage them to express their views. My role is to mediate and find common ground, often emphasizing the shared goals of our team. This helps in fostering resilience and unity among team members.

I consider leadership to be the most critical skill for a Facilities Operations Manager. The ability to inspire and motivate a team, communicate clearly, and foster collaborative relationships is essential in maintaining an optimal environment. Effective leadership also translates to operational success and enhanced service quality.

In facilities operations, my approach to budgeting involves detailed analysis and foresight. I start by evaluating historical data and incorporate projected needs while ensuring alignment with strategic goals. Continuous monitoring of expenses against the budget allows for prompt adjustments, maximizing resource utilization while minimizing costs.