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Director, Data Center Operations - job 11 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

Are you ready to take your career to the next level as the Director of Data Center Operations at a cutting-edge technology company in Highlands Ranch? This pivotal role is all about ensuring our data center facilities run smoothly and efficiently, which means you'll be the go-to expert for strategic planning and operational excellence. In this role, you'll lead the charge by mentoring a talented team of data center planners, managers, and technicians, helping them to excel in their roles while you foster a culture of innovation. You’ll dive deep into day-to-day operations, ensuring high availability and performance while establishing preventive and corrective maintenance programs. Your keen insight into best practices will aid in developing long-term strategies to optimize the white space in our data center. You'll collaborate closely with various teams like facilities and networking to keep everything aligned with our organizational goals. And let's not forget capacity management! You'll be responsible for monitoring and forecasting capacity needs, ensuring we’re always ready to meet demands. This isn’t just another desk job—it's an opportunity to truly influence the operational success of our organization. If you have extensive experience in data center management, strong leadership skills, and a passion for excellence, we would love to hear from you!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the primary responsibilities of a Director of Data Center Operations at the company?

As the Director of Data Center Operations, you'll be tasked with overseeing all aspects of data center management, including daily operations, team leadership, and strategic planning. Your role will involve ensuring the highest levels of uptime and performance as well as fostering innovation within your team. You'll manage preventive maintenance programs and analyze capacity to optimize resources effectively.

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What qualifications are necessary to become a Director of Data Center Operations?

To qualify for the Director of Data Center Operations position, candidates should have extensive experience in data center management, with a proven track record in leadership roles. Strong knowledge of industry best practices and operational efficiency principles is critical. A relevant degree in IT or engineering would also be beneficial.

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How does the Director of Data Center Operations ensure performance and security?

The Director of Data Center Operations ensures performance and security by implementing and managing comprehensive operational strategies. This includes establishing key performance indicators (KPIs), conducting regular audits, and fostering a culture of continuous improvement among the team to maintain high security and performance standards across the data center.

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What skills are essential for the Director of Data Center Operations role?

Essential skills for the Director of Data Center Operations include strong leadership abilities, strategic thinking, and expertise in operational management. Additionally, excellent communication, problem-solving abilities, and a methodical approach to project management will enable you to supervise complex data center operations effectively.

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Is the Director of Data Center Operations position on-site or remote?

The Director of Data Center Operations position is an on-site role, requiring consistent presence at our Highlands Ranch office. This ensures direct oversight of operations and fosters close collaboration with team members and stakeholders.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience in managing data center operations?

In answering this question, focus on your previous roles that involved data center management, detailing specific responsibilities and achievements. Highlight any improvements you made in operational efficiency and team management.

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What strategies do you use to monitor and maintain data center performance?

Discuss best practices you've implemented to monitor performance, such as utilizing KPIs, regular performance reviews, and maintenance schedules. Showing a structured approach to performance management can impress interviewers.

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How do you approach team leadership within the data center?

When addressing team leadership, talk about your leadership style and methods of mentoring and guiding your team. Emphasize how you promote a culture of collaboration and continuous improvement among your team members.

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What are your thoughts on scalability in data center operations?

Answer this by discussing strategies for accommodating growth, such as proactive capacity planning and resource management. Providing specific examples of how you’ve effectively scaled operations in the past will strengthen your response.

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How do you handle emergencies or outages within the data center?

Detail your experience with crisis management in data center scenarios, including systematic approaches to outages. Showing that you have a plan for rapid response while maintaining communication will be essential for this answer.

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Describe any experience you have with compliance and security standards in data centers.

Talk about specific compliance frameworks or security standards you've followed, such as ISO certifications. Highlight how you ensure your team's practices align with these regulations to safeguard data center operations.

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What technologies and tools do you find essential for data center management?

Mention specific tools and technologies you've used, such as data center infrastructure management (DCIM) tools, virtualization software, or security monitoring systems. Showcasing your familiarity with these technologies can be very beneficial.

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How do you foster a culture of innovation within your team?

Discuss your approaches to encouraging creativity and innovation among team members, such as providing them with the freedom to experiment with new ideas or facilitating training sessions that promote skill development.

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What are your methods for optimizing resource allocation in the data center?

Explain how you utilize data analysis and forecasting to optimize resources. Mention your experience with monitoring and analyzing utilization rates for power, cooling, and physical space effectively.

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How do you stay updated on industry trends and best practices?

Highlight your commitment to professional development by mentioning conferences, online courses, or networking events you attend. This demonstrates dedication to staying informed about the latest advancements in data center operations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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DATE POSTED
April 3, 2025

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