Retail Manager 3 - job 2 of 2

As a Retail Manager 3 at Sodexo, you will oversee the daily operations at Buffalo Wild Wings, manage shift activities, and coach team members to excel in their roles. Your key responsibility will involve ensuring excellent guest experiences, handling cash operations, and training staff on safety and operational standards. With a focus on service quality and team performance, your leadership will directly enhance the store's atmosphere and efficiency.

To qualify for the Retail Manager 3 position at Sodexo, candidates should have at least an Associate's degree or equivalent experience along with a minimum of two years of management experience. Additionally, having one year of relevant experience in concessions, retail sales, or store operations is essential. Strong leadership and communication skills, along with client relationship management experience, are also highly valued.

As a Retail Manager 3 at Sodexo, you will enjoy a comprehensive benefits package that includes medical, dental, and vision care, along with wellness programs. You will also be eligible for a 401(k) plan with matching contributions, paid time off, and company holidays. Plus, we offer career growth opportunities and tuition reimbursement, showing our commitment to your professional development.

Sodexo is deeply committed to fostering diversity and inclusion, which are core values at our company. As a Retail Manager 3, you will be part of an inclusive environment where ideas are valued, and every employee is treated with respect. We believe that a diverse team enhances collaboration and innovation, and we encourage you to bring your unique perspective to our store.

The work environment for a Retail Manager 3 at Buffalo Wild Wings is dynamic and high-energy, often driven by the excitement of game days and campus events. You will engage with both team members and a diverse customer base, making every day unique and rewarding. This role not only allows you to develop your management skills but also gives you the opportunity to create unforgettable experiences for guests in a fast-paced restaurant setting.

My leadership style is collaborative and supportive. I believe in fostering an environment where team members feel comfortable sharing ideas and taking ownership of their roles. I prioritize open communication and provide regular feedback to help my team grow and excel.

To ensure excellent customer service in a high-volume setting, I focus on training staff effectively on operational procedures while instilling a sense of urgency and teamwork. I also emphasize the importance of guest interaction and encourage my team to always put the customer first, even during busy times.

I employ strategies like regular check-ins, performance evaluations, and team-building activities to keep my team motivated and engaged. I also delegate responsibilities according to each team member's strengths, which promotes growth and accountability within the team.

I approach conflicts within my team with open dialogue and empathy. I encourage team members to express their concerns and work collaboratively towards a resolution. By fostering a culture of respect and understanding, I aim to ensure conflicts are resolved positively without impacting overall team morale.

In my previous role, I identified bottlenecks in our food preparation process. By streamlining workflows and enhancing communication among staff, we reduced service times by 30%, which led to improved customer satisfaction and increased sales.

I motivate my team by recognizing individual and team achievements, setting clear goals, and creating a positive work environment. I also provide continuous training opportunities that promote personal growth and career advancement, keeping my team engaged and driven.

I ensure that food safety standards are maintained by conducting regular training sessions for staff, routinely checking food temperatures, and enforcing proper hygiene practices. I also lead by example to instill a culture of safety within the team.

In my previous roles, I have managed budgets effectively by closely monitoring expenses and analyzing financial statements. I prioritize cost-control measures while ensuring quality service, allowing us to stay within budget while still meeting customer expectations.

I assess team performance through regular feedback and performance metrics. To improve performance, I set actionable goals based on their assessments and provide training and resources that align with those goals to help the team succeed.

Communication is crucial in my management style. I believe in open lines of communication with my team to ensure everyone is informed, supported, and valued. This approach fosters a collaborative environment and helps us tackle challenges more effectively.