Solutionhealth - Technical Support Specialist II - IT Technology Services - Full Time
Come work at the best place to give and receive care!
Job Description:
Who We Are:
SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.
About the Job:
The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization.
What You’ll Do:
- Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.
- Responds to support requests via telephone, email and in-person via the ticketing system.
- Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
- Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
- Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.
- Maintains accurate inventory of IT assets and equipment for the organization.
- Hours vary based on Health System needs and can include nights and/or weekends.
- Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.
Who You Are:
Education: An Associate’s Degree or equivalent in Information Systems or related field required. A Bachelor’s Degree or equivalent in Information Systems or related field preferred.
Licensure/certification: COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.
Experience: A minimum of 3-5 years’ experience supporting PCs in a networked environment required. 5+ years’ experience preferably in a healthcare setting preferred.
Why You’ll Love Us:
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
And more!
#CRM
Work Shift:
First ShiftSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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Join SolutionHealth as a Technical Support Specialist II and be part of a team that's dedicated to providing exceptional care through innovative technology! Located in Manchester, New Hampshire, our IT Technology Services department is on a mission to enhance the healthcare experience for both staff and patients. In this full-time role, you will deliver Tier II desktop support, ensuring that all desktops, laptops, printers, and mobile devices are efficiently managed and maintained. Your responsibilities will include diagnosing and resolving a variety of technical issues, both in-person and remotely, while utilizing powerful tools and applications. By responding to support tickets via phone, email, and face-to-face interactions, you will tackle complex technical problems and help keep our health system running smoothly. You will also play a critical part in deploying new devices and maintaining accurate IT asset inventories. With opportunities for occasional travel and participation in a rotating on-call schedule, you'll never have a dull moment! At SolutionHealth, we believe in taking care of our employees, offering competitive pay, exceptional health benefits, and tuition reimbursement. If you have an Associate's Degree in Information Systems and a passion for technology in healthcare, this is the perfect opportunity for you! Join a diverse and strategic team that’s making a real difference in our community.
Improving the health of New Hampshire, one patient at a time. We are a regional non-profit healthcare organization that encompasses Southern New Hampshire Health and Elliot Health System. We offer a broad spectrum of health services that have been...
3 jobs
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