Specialty Care Navigator - Substance Use Disorder (SUD)

As a Specialty Care Navigator - Substance Use Disorder at Spring Health, your primary responsibilities include conducting outreach to engage clients, assessing their needs, providing comprehensive information on treatment options, and coordinating referrals. You will apply advanced clinical techniques to support clients and ensure they receive the necessary care for their recovery journey.

To be eligible for the Specialty Care Navigator position at Spring Health, you need to hold a mental health licensure such as LCSW, LMFT, or LPC, along with at least 2 years of experience in clinical care related to substance use disorders. Proficiency in motivational interviewing and familiarity with ASAM levels of care are also essential.

Spring Health is committed to the professional growth of its Specialty Care Navigators. The position offers opportunities for continuous training, participation in case consultations, and professional development reimbursement, allowing you to enhance your skills and knowledge in the mental health field.

The work schedule for the Specialty Care Navigator - Substance Use Disorder at Spring Health is full-time, with hours from 1pm to 9pm EST or equivalent hours based on your time zone. This allows flexibility while ensuring you can effectively support clients across various time zones.

Spring Health offers a comprehensive benefits package to Specialty Care Navigators, including health, dental, and vision coverage from day one, a competitive 401(k) match, paid time off, professional development reimbursements, and access to a network of wellness resources to support both personal and professional well-being.

When answering this question, discuss specific instances where you utilized motivational interviewing techniques successfully. Highlight how you built rapport with clients and encouraged them to explore their motivations for change, showcasing any measurable outcomes from your interventions.

Explain your approach to case management, emphasizing how you assess client needs, establish priorities based on urgency and complexity, and utilize tools or systems for tracking progress. Provide examples of your organizational skills and your commitment to providing high-quality care.

Discuss your effective engagement strategies, such as building trust through active listening and empathy, using education about treatment options, and offering encouragement. Mention specific techniques you’ve used to help reluctant clients feel more comfortable and motivated to pursue treatment.

Respond by outlining your crisis intervention skills, including your ability to assess risk and implement immediate support strategies. Provide examples of past experiences where you successfully managed crisis situations, ensuring client safety while maintaining confidentiality.

Explain ASAM criteria as a framework for assessing the appropriate level of care for individuals with substance use disorders. Discuss how you utilize these criteria in your assessments and treatment planning, showcasing your understanding of different levels of care and how they match client needs.

Share a specific example of a successful collaboration. Highlight the importance of open communication, shared goals, and how working with various team members enhanced client care and improved outcomes, emphasizing the benefits of a team approach in mental health services.

Discuss your familiarity with electronic health records (EHR) systems and any relevant software you’ve used. Share your approach to accurate documentation, including how it helps track patient progress and comply with legal and ethical standards in mental health care.

Mention your commitment to continuing education and professional development. Describe how you engage with the latest research, attend webinars or conferences, and participate in peer discussions, demonstrating your dedication to staying informed and applying evidence-based practices.

Emphasize your understanding of cultural competence and the importance of providing inclusive care. Reflect on your past experiences working with diverse populations and your commitment to advocating for equitable treatment options, ensuring all voices are heard in the recovery process.

Share strategies you use to motivate clients, such as setting small, achievable goals, using positive reinforcement, and helping clients visualize their success. Provide stories that illustrate how your encouragement and support led to positive changes in clients' lives.