Customer Sales Account Manager

At Quill, a Customer Sales Account Manager is responsible for managing multiple lead channels and supporting our most valuable customers by partnering with Account Managers. You’ll work on securing one-time and recurring projects, educating customers on the benefits of Quill's product offerings, and collaborating with various teams to meet customer needs effectively.

To become a Customer Sales Account Manager at Quill, you’ll need a High School Diploma or GED, along with at least 1 year of relevant experience in sales or customer service. Preferred qualifications include a thorough knowledge of technology-related products and a background in business-to-business sales processes.

At Quill, we believe a positive culture is crucial. As a Customer Sales Account Manager, you will impact your coworkers and environment by leveraging your communication skills and fostering collaboration. Your ability to adapt and view challenges as opportunities will further enhance the inclusivity and supportive atmosphere we value here.

A Customer Sales Account Manager at Quill has numerous opportunities for growth through our commitment to professional development. By collaborating with various teams and gaining insights into customer relationships, you can expand your skills and potentially advance into higher roles within the sales organization.

Quill offers a comprehensive benefits package for Customer Sales Account Managers, including 112 hours of PTO, holiday schedules, online retail discounts, a company match 401(k), and wellness programs focused on both physical and mental health, all aimed at promoting a balanced work-life experience.

In managing multiple lead channels, I would first categorize leads based on their priority and ensure timely follow-up. Implementing a robust CRM system would help track communications and progress. Adapting my approach based on lead responsiveness would also be crucial, allowing me to tailor communications and maximize conversions.

I increased sales in my previous role by first conducting market research to identify client needs. Then, I collaboratively worked with cross-functional teams to develop tailored solutions. By leveraging strong relationship-building skills and regular follow-ups, I secured multiple long-term contracts, enhancing overall revenue.

When addressing a dissatisfied customer, I would actively listen to their concerns and empathize with their feelings. I would then provide an immediate solution, whether it’s a replacement or refund, while also educating them on alternative products that better suit their needs. Follow-up would be essential to ensure their satisfaction.

Effective collaboration in a sales team is grounded in open communication and shared goals. Regular meetings to discuss strategies and progress foster a sense of unity. Additionally, leveraging each team member’s strengths creates a more versatile approach to tackling sales challenges.

To build a trusted advisor relationship, I would focus on understanding the key account’s business thoroughly and adapting my approach accordingly. Consistent communication, offering relevant insights, and proactively solving issues will demonstrate my commitment to their success, fostering long-lasting trust.

I prioritize my tasks by first assessing their urgency and importance relative to business goals. Utilizing a task management system allows me to visualize workloads and deadlines, ensuring that I address critical responsibilities while remaining flexible to shift priorities as necessary based on customer needs.

Effective time management for me involves using tools like calendars and task lists, alongside techniques such as the Pomodoro Technique to maintain focus. Regularly reviewing my tasks and adjusting my priorities helps ensure I’m working on the most impactful activities in my role.

In my last position, I noticed our lead follow-up process was slow. I proposed and implemented a new follow-up schedule based on client behavior and engagement. This change resulted in quicker response times and a 20% increase in our conversion rates within three months.

To stay updated on market trends and product knowledge, I regularly read industry news, participate in webinars, and join professional forums. This ongoing education ensures I can provide customers with the latest information and solutions that align with current trends and needs.

My motivation stems from the desire to help customers succeed. There’s a great sense of accomplishment in turning challenges into opportunities and building lasting relationships. Each success, no matter how small, drives me to continue achieving both personal and company goals.