Documentation Engineer II

As a Documentation Engineer II at Storyblok, your primary responsibilities include creating and maintaining comprehensive documentation for our products, processes, and training materials. You'll collaborate with various teams to ensure the information is accurate and accessible, and you'll provide support on the headless CMS approach, helping developers, partner agencies, and customers make the most of Storyblok’s capabilities.

To qualify for the Documentation Engineer II position at Storyblok, you should have at least 5+ years of experience in web development along with proven skills in technical writing. A Bachelor's or Master's degree in Computer Science or related fields is preferred, but equivalent experience can also be considered. Familiarity with headless CMS, RESTful APIs, and modern JavaScript frameworks is a plus.

Storyblok embraces remote work culture by providing several benefits such as a monthly remote work stipend, an initial home office equipment package, and an upgrade fund for your workspace. You'll also have access to personal development funds for courses and conferences to help you grow in your career. This flexible work-life balance is essential for maintaining productivity and job satisfaction.

Storyblok values continuous learning and offers a personal development fund that can be used for courses, books, and conferences that enhance your skills. We support you in staying updated on industry trends and best practices, encouraging you to pursue growth opportunities relevant to your role as a Documentation Engineer II.

At Storyblok, collaboration is encouraged through regular online meetings, team-building activities, and an open communication culture. You'll work closely with various teams to share insights, overcome obstacles, and complete projects successfully. Our international team regularly engages in online get-togethers, fostering a supportive and fun work environment.

In your response, highlight specific examples of documentation you've created in previous positions. Discuss the types of documents you've worked on, like developer guides or API documentation, and explain the processes you followed to ensure clarity and accuracy.

Share your approach for breaking down intricate topics into simpler concepts. Discuss methods such as collaborating with experts, researching thoroughly, and using diagrams or visual aids to facilitate understanding.

Explain your process for assessing which documentation needs to be addressed first. Talk about how you consider user needs, project deadlines, and feedback from team members to prioritize effectively.

Although not mandatory, if you have experience with headless CMS, detail how you've utilized such technologies in your previous roles. Discuss specific features you've leveraged and how they improved user experience and efficiency.

Describe your methods for continuous learning, such as following industry blogs, participating in webinars, and enrolling in online courses. This shows your commitment to professional development, which is vital for the role.

Share a story where you worked closely with a developer and outline the project's objectives and what you gained from the collaboration. Emphasize your communication skills and willingness to learn from others.

Discuss the different tools you're familiar with, like Markdown editors, documentation generators, or version control systems, highlighting your experience in using these to create clear and effective documentation.

Explain your process for collecting and integrating user feedback into your documentation. Discuss how constructive criticism helps improve the quality of your work, ultimately ensuring that it meets the needs of both internal and external stakeholders.

Talk about your strategy for mediating between teams when conflicts arise regarding documentation. Emphasize the importance of open communication and the desire to find a balanced solution that satisfies all parties involved.

Discuss the techniques you use to create user-friendly documentation, such as writing in clear, concise language, using visuals to support text, and testing the documentation with users to receive feedback for continual improvement.