Job details

Scheduling Coordinator

Are you a versatile, efficiency-focused professional who thrives in a fast-paced environment? We are seeking a dynamic, customer-focused Scheduling Coordinator to join our team. If you excel in communication, problem-solving, and enjoy the challenge of routing service technicians with multiple daily appointments, this position is for you!

Responsibilities

Scheduling and Coordination

Coordinate and schedule cleaning appointments by assigning staff based on availability, location, and skills.
Manage schedule changes, same-day reschedules, and last-minute updates.
Create weekly technician schedules and ensure each technician has optimized workdays (7–8 job hours daily).

Client Communication

Serve as the primary contact for clients to confirm appointments, provide reminders, and address scheduling inquiries or concerns.
Communicate with clients regarding changes in schedules, technician delays, and special requests.

Team Coordination

Communicate job details, special instructions, and schedule updates to cleaning staff.
Collaborate with customer service and sales teams to ensure seamless service delivery.

Customer Service

Handle customer complaints and follow up with timely resolutions.
Arrange re-cleans, follow-ups, and accommodate specific requests.
Document and manage all instances of customer service issues.
Track key performance indicators (KPIs), such as customer attrition rates, and report trends or areas of concern to management.

Administrative Duties

Manage and approve staff time-off requests in compliance with company policies.
Update customer preferences, fee adjustments, and day change records in the system.
Generate reports on scheduling metrics and analyze trends for improvement opportunities.

Problem Solving

Resolve scheduling conflicts, missed appointments, and staff unavailability efficiently.
Proactively identify quality or customer service gaps using reports.

Perks and Benefits:

Competitive pay
Paid Time Off
US Paid Holidays
13th month pay

Work Schedule:

Monday to Friday, 7 AM - 4 PM (1-hour lunch break)

Salary: $7-9 USD per hour

Background in Client Success Management would be ideal
Experience: Previous experience in scheduling, coordination, or administrative roles, ideally in a service-based industry.
Technical Skills: Proficiency in scheduling software and tools, plus familiarity with Google Suite.
Communication Skills: Excellent verbal and written communication; professionalism with clients and staff.
Organizational Skills: Strong attention to detail, multitasking abilities, and accuracy in record-keeping.
Problem-Solving Skills: Critical thinking and decision-making capabilities to handle conflicts and last-minute changes.
Customer Service Skills: A strong customer service orientation, addressing client concerns promptly and courteously.
Time Management: Ability to prioritize tasks and work effectively in a fast-paced environment.

Salary: $7-9 USD per hour

Average salary estimate

$16640 / YEARLY (est.)

min

max

$14560K

$18720K

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What You Should Know About Scheduling Coordinator, Talent Cottage

Are you ready to step into an exciting and vital role as a Scheduling Coordinator with our energetic team? We are looking for a dedicated professional who thrives in a fast-paced environment and has a knack for organization and communication. In this position, you'll be the backbone of our scheduling operations, coordinating and scheduling cleaning appointments while managing the complexities of last-minute changes and rescheduling. Your day-to-day will involve assessing technician availability and skillsets to ensure each cleaning appointment is seamless and efficient. You'll also be the first point of contact for our valued clients, confirming their appointments, providing reminders, and addressing all their scheduling inquiries. Beyond scheduling, you'll work closely with our cleaning staff, sharing job details and updates, and collaborating with customer service and sales teams. With your excellent problem-solving skills, you'll tackle any scheduling conflicts and customer service issues, ensuring timely resolutions and quality service delivery. A capacity for managing administrative tasks, like processing staff time-off requests, analyzing scheduling metrics, and documenting client interactions, will be crucial. If you're someone who excels at multitasking, possesses exceptional organizational skills, and is keen on delivering top-notch customer service, we want to hear from you! We offer competitive pay, generous benefits, and an engaging team when you join us as our Scheduling Coordinator.

Frequently Asked Questions (FAQs) for Scheduling Coordinator Role at Talent Cottage

What are the key responsibilities of a Scheduling Coordinator at our company?

As a Scheduling Coordinator at our company, your key responsibilities include coordinating and scheduling cleaning appointments, managing schedule changes, communicating with clients about appointments and service requests, and collaborating with cleaning staff and other teams to deliver exceptional service. You'll also handle customer complaints and maintain records to improve overall scheduling efficiency.