Clinical Success Manager

The Clinical Success Manager at Tempus Next has diverse responsibilities, including onboarding new hospital systems, collaborating with internal teams to create tailored dashboards, and ensuring seamless communication with clients regarding product updates. Building strong relationships with stakeholders and providing insights based on outcomes data are also vital components of this role.

While 5+ years in a clinical capacity such as an RN is preferred for the Clinical Success Manager role at Tempus Next, the key qualities sought include technical proficiency, customer service skills, and a strong understanding of oncology and related treatment protocols.

The Clinical Success Manager at Tempus Next plays a critical role by providing clinical input to the software development team, assisting in the training of users, and ensuring that both physicians and patients benefit from the innovative features of the oncology platform.

Success in the Clinical Success Manager position at Tempus Next will rely on strong relationship-building skills, technical adaptability, a passion for improving patient experiences, and the ability to analyze and communicate data effectively.

The expected salary range for a Clinical Success Manager at Tempus Next, if worked from Illinois, is between $67,000 and $120,000 USD. This range may vary based on an individual’s qualifications and experience.

In prioritizing tasks, I focus on the immediate needs of the hospital systems I manage, ensuring that urgent client issues are addressed promptly while also aligning with the long-term goals of Tempus Next.

My experience in oncology not only encompasses clinical knowledge but also an understanding of how oncology practices operate, which is essential for effectively managing relationships and driving platform adoption as a Clinical Success Manager.

I engage healthcare professionals through personalized communications using various channels, including online presentations, phone calls, and in-person meetings, focusing on listening to their needs and providing value.

To ensure account retention, I maintain regular communication, provide insightful analyses of platform usage, and proactively address any challenges that may arise with the hospital systems I support.

I actively participate in industry conferences, webinars, and training sessions, and I regularly review publications and studies to stay informed on the latest healthcare technology advancements.

In my previous role, I identified a bottleneck in the onboarding process and implemented a structured, standardized approach that reduced integration time significantly and improved overall satisfaction for both the teams and our customers.

I gather feedback through surveys, direct conversations, and observational data during interactions. I then analyze this information and communicate actionable insights to both clients and internal teams to refine and enhance our platform.

My approach involves hands-on training sessions that incorporate evidence-based protocols and interactive methods to facilitate understanding and engagement, ensuring users feel comfortable using our platform.

I approach conflicts with a calm and collaborative mindset, seeking to understand the client’s perspective first and then working together to find a mutually beneficial resolution.

I am drawn to the Clinical Success Manager position at Tempus Next because it represents an opportunity to leverage my clinical background and passion for oncology in a role that substantially impacts patient care and improves service delivery within healthcare systems.