German Speaking IT Support Specialist - Athens (Remote in Greece)

As a German Speaking IT Support Specialist at The House of Mercier, your core responsibilities include providing exceptional IT support to our German-speaking customers, troubleshooting and resolving technical issues, documenting all customer interactions, and collaborating with other teams to address complex problems. You'll also be guiding clients on product usage and assisting in creating support documentation in German.

To qualify for the German Speaking IT Support Specialist position at The House of Mercier, you must be fluent in both German and English. Previous experience in IT support or a customer service role is highly desirable, along with strong problem-solving skills, excellent communication abilities, and familiarity with IT support systems and remote assistance tools.

Yes! The House of Mercier offers an attractive benefits package for the German Speaking IT Support Specialist position. This includes private health insurance, a performance bonus, a fully paid relocation package covering flights, transfers, and hotel accommodation, along with a competitive monthly salary and two extra salaries per year.

As a German Speaking IT Support Specialist at The House of Mercier, you will work in a fully remote environment, allowing for flexibility in your work schedule and location. You will be part of a dynamic and supportive team that values collaboration, continuous learning, and improvement in the tech space.

Preparing for a role as a German Speaking IT Support Specialist at The House of Mercier involves brushing up on your technical skills related to IT support and customer service. Familiarizing yourself with common troubleshooting techniques and improving your knowledge of IT products will be beneficial. Additionally, practicing your communication skills in both German and English will help you excel in this role.

Highlight your previous roles where you provided IT support, focusing on specific challenges you faced and how you resolved them. Emphasize the importance of clear communication and empathy towards clients when understanding and addressing their technical issues.

Explain your systematic approach to troubleshooting, including gathering information about the issue, replicating it if possible, and using diagnostic tools. Make sure to mention your emphasis on clear communication with the client throughout the process.

Discuss your strategies for managing time and prioritizing tasks effectively. This could include assessing the urgency of each request, considering factors such as impact on business operations, and maintaining clear communication with clients about expected response times.

Share your familiarity with various ticketing systems, including how you use them to log interactions and resolutions. Highlight your attention to detail and emphasize the importance of thorough documentation for future reference and team collaboration.

Talk about your methods for staying informed about technology trends, such as following industry blogs, attending webinars, or participating in relevant online communities. Demonstrating a commitment to continuous learning will illustrate your passion for technology.

Choose a specific example where a customer had a complex issue. Explain how you diagnosed the problem, collaborated with your team if necessary, and ensured the client was satisfied with the resolution, showcasing your problem-solving abilities.

Emphasize your ability to remain calm and professional in such situations. Discuss your strategies for managing the conversation, such as assuring the client you will find the answer or escalating the matter to someone who can assist.

Express your belief that teamwork is crucial in IT support. Discuss how collaborating with team members can lead to quicker resolutions and a better overall experience for the client, fostering a supportive environment for everyone involved.

Identify qualities such as strong communication skills, empathy, patience, problem-solving abilities, and a passion for technology. Explain how these attributes contribute to providing exceptional customer service.

Discuss the importance of follow-up conversations to ensure customer satisfaction. Explain how you plan to approach these follow-ups, ensuring clients feel valued and supported, and how this contributes to building lasting relationships.