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Supervisor, Last Mile

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ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

As the Supervisor and leader of our Los Angeles Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members. We are seeking a leader who thrives in a fast-paced environment, embraces innovation, strives to be error-free, and is dedicated to fostering a culture of excellence within the team. If you share these values, we encourage you to submit your application!

RESPONSIBILITIES

Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
Conduct morning startup meetings to explain new process changes, and company-wide initiatives and review overall team performance
Create, assign, and design daily routes for drivers
Monitor driver progress throughout the day and support and assist in any issue that may occur
Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
Maintain and approve PTO while ensuring the business remains productive for hourly associates
Communicate and problem-solve with the Member Services department on any issues or failed deliveries
Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
Mentor, provide training and development to optimize performance, create organizational depth and individual growth
Recognize top performance, coach, and administer progressive discipline for poor performance
Propose and implement improvements in equipment and processing methods
Conduct timecard reviews daily and weekly to ensure pay accuracy

QUALIFICATIONS

2+ years of proven success in leading and managing teams within last-mile delivery
In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
Strong verbal and written communication for effective team and stakeholder collaboration
Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
Strong data analysis abilities for informed decision-making and continuous improvement
Knowledge of and adherence to local and federal regulations in last-mile delivery
Experience with Microsoft Office, Google Sheets, and Slack
Outstanding interpersonal and leadership skills
Bachelor’s degree or equivalent related work or military experience
Strong math skills and solid analytical ability
Experience using routing software

BELONG TO A BETTER COMPANY

Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private-label products
Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.

JOB INFORMATION

Compensation Description - The starting salary range for this position is between $70K - $80K
Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!

$70,000 - $80,000 a year

#LI-MR1

Thrive Market Glassdoor Company Review

3.7

Thrive Market DE&I Review

3.6

CEO of Thrive Market

Nick Green

Approve of CEO

Average salary estimate

$75000 / YEARLY (est.)

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$70000K

$80000K

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What You Should Know About Supervisor, Last Mile, Thrive Market

At Thrive Market, we are on a mission to make healthy and sustainable living accessible to everyone, and we're looking for a passionate Supervisor for our Last Mile Operations in beautiful Los Angeles, CA. This role is pivotal in shaping our delivery program, ensuring that over 1.6 million members receive their products in a timely and efficient manner. If you thrive in fast-paced environments and enjoy hands-on leadership, this could be the perfect fit for you. You’ll be responsible for overseeing daily operations, conducting morning startup meetings, and assigning routes, all while fostering a culture of excellence and teamwork. Your keen analytical skills will help monitor driver performance and develop strategies for continuous improvement, as well as problem-solve delivery issues alongside our Member Services team. With a focus on safety and adherence to regulations, you’ll also mentor your team, promoting their growth and recognizing their achievements. If you have at least two years of experience in last-mile delivery management and a passion for exceptional customer experiences, we encourage you to join us in making a difference at Thrive Market.

Frequently Asked Questions (FAQs) for Supervisor, Last Mile Role at Thrive Market

What are the responsibilities of a Supervisor in Last Mile Operations at Thrive Market?

The Supervisor in Last Mile Operations at Thrive Market is responsible for overseeing the morning operations, conducting startup meetings, assigning daily routes to drivers, monitoring progress, and ensuring adherence to safety procedures. You'll also track production metrics, mentor team members, and collaborate with the Member Services department to resolve delivery issues.