Ecommerce Associate
Who We Are
At Tonal, we’re revolutionizing strength training with the world’s smartest fitness system and the software that powers it. Our mission is to help people live healthier lives through personalized, data-driven workouts accessible from the comfort of their homes. We believe in pushing boundaries, reimagining possibilities, and continually enhancing our products—because strength changes everything.
What You Will Do
Tonal is looking for an organized, data-driven, and detail-oriented Ecommerce Associate to join our Revenue team. Reporting to the Senior Manager of Ecommerce, this person will play a key role in the day-to-day operations of Tonal.com, ensuring our digital experience is fresh, functional, and optimized for performance. You’ll work cross-functionally with teams across Marketing, Creative, Performance Media, and Customer Support to help manage site updates, promotional activity, and conversion optimization initiatives.
This is an ideal role for someone early in their ecommerce or marketing career who is excited to roll up their sleeves, work on meaningful projects, and grow their experience in a fast-paced, high-impact environment.
Responsibilities
Support day-to-day operations of Tonal.com, including uploading new content, updating product pages, and ensuring accuracy across the site
Coordinate and traffic site changes across cross-functional teams, managing timelines and approvals to ensure on-time execution
Assist in QA and testing for new features, promotions, and CRO experiments
Create and manage promotional coupon codes in Shopify, ensuring proper tracking, usage limits, and timely reconciliation
Pull regular performance reports to support campaign analysis and identify trends or issues
Support the upkeep and publishing of Tonal’s blog content, including formatting posts and optimizing for SEO
Maintain internal documentation for ecommerce workflows, processes, and promotion calendars
Help monitor site performance and flag bugs or technical issues to internal or external partners for resolution
Collaborate with Customer Support and Logistics teams to troubleshoot order-related issues tied to ecommerce operations
Assist with competitive research and benchmarking to stay current on best practices and emerging ecommerce trends
Who You Are
2-4 years of experience in ecommerce, digital marketing, or a related field
Highly organized with strong project management skills and attention to detail
Proficient in Shopify or similar CMS platforms
Familiar with Google Analytics, Excel/Google Sheets, and project management tools like Jira
Analytical thinker who enjoys solving problems and improving processes
Comfortable working cross-functionally and communicating with stakeholders of varying levels
Able to manage multiple priorities and deadlines in a fast-paced environment
Curious, proactive, and eager to learn
Passion for health, wellness, or fitness is a plus
At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!
Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.
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At Tonal, we’re changing the game in fitness with our innovative product designed for strength training. As an Ecommerce Associate, you’ll be an integral part of our passionate Revenue team, ensuring that our website, Tonal.com, delivers a seamless and dynamic shopping experience. You’ll collaborate with various departments like Marketing, Creative, and Customer Support to keep the site fresh and optimized for our users. This is the perfect opportunity for someone who is detail-oriented, enjoys data, and thrives in a collaborative environment. You will be responsible for day-to-day operations, from uploading new content to managing promotional activities and analyzing site performance. Your keen attention to detail will play a vital role in ensuring accuracy across product pages and fostering a positive user experience. If you have 2-4 years of ecommerce or digital marketing experience and are eager to learn and grow, this could be the exciting next step in your career at Tonal. Embrace this chance to become part of a team that is deeply dedicated to health and wellness, while pushing the boundaries of ecommerce. Join us in making strength training accessible to everyone, while enjoying the journey of personal and professional growth within a meaningful and impactful role. Together, we’re not just selling fitness equipment—we’re enhancing lives.
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Tonal – the world’s most intelligent fitness system – enables you to be your strongest by providing an effective fitness program tailored to you, your goals, and your schedule. Combining cutting-edge, all-in-one equipment and personalized video gu...
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