Sales Team Lead - SMB - job 1 of 3

As a Sales Team Lead - SMB at Too Good To Go, your primary responsibilities include coaching and developing a team of Sales Specialists to enhance their sales techniques, leading by example with your own strong sales acumen, and effectively managing KPIs across various sales channels. You will also be tasked with creating compelling training programs, engaging in active listening during one-on-ones, and delivering clear performance expectations. This is an exciting role where you're not just managing, but truly empowering your team to excel in the fast-paced SMB environment.

To qualify for the Sales Team Lead - SMB position at Too Good To Go, candidates should have over a year of management experience and a proven track record as a top performer in an SMB sales environment. Ideal applicants possess strong expertise in pipeline management and value-based selling while showcasing their ability to coach and develop individual contributors. A collaborative mindset and a growth-oriented attitude are also crucial for thriving in our dynamic company culture focused on sustainability.

Crucial skills for the Sales Team Lead - SMB role at Too Good To Go include exceptional coaching and mentoring abilities, sales acumen for articulating product benefits, and strong leadership qualities that foster a high-performing team. You’ll need to demonstrate proficiency in pipeline management and proficiency with Salesforce or similar CRM tools, as well as the ability to conduct effective team presentations and strategy discussions. Additionally, adaptability and a commitment to the company’s mission of reducing food waste will serve you well.

In the Sales Team Lead - SMB role at Too Good To Go, you significantly contribute to our mission of fighting food waste by empowering your team to connect surplus food in an innovative marketplace with consumers looking for sustainable options. By coaching your sales team to effectively engage with businesses and consumers alike, you're driving real impact in our community while fostering a culture of sustainability and social responsibility within the sales strategy.

As a Sales Team Lead - SMB at Too Good To Go, you'll experience a vibrant company culture that celebrates diversity and inclusion. Our values-driven environment encourages collaboration and personal growth, allowing you to bring your authentic self to work. You’ll benefit from regular social events, opportunities for professional development, and a supportive team atmosphere that recognizes and rewards both individual and collective success. Join us as we win together and build a legacy that matters!

When coaching a sales team like the one at Too Good To Go, I start by assessing each individual's strengths and weaknesses through active listening and nurturing an open environment. I focus on providing relevant insights tailored to their needs, facilitating targeted training sessions, and encouraging peer feedback. My goal is to foster a supportive atmosphere that inspires each team member to reach their full potential.

In a fast-paced SMB environment, I find that solution selling and effective negotiation tactics are critical. I emphasize understanding the client's unique needs and tailoring our pitch to highlight how our services align with their goals. Additionally, creating urgency and establishing a connection can drive higher conversion rates, ensuring that we're not just selling but building lasting relationships.

In a previous role, I faced a challenging dynamic in my sales team due to inconsistent performance. I organized team-building activities and one-on-one strategy sessions, focusing on open dialogue about obstacles and individual motivations. This approach improved team cohesion and became a catalyst for accountability, resulting in a notable increase in overall sales performance.

Effective communication within my sales team starts with establishing clear expectations and maintaining an open-door policy. Regularly scheduled team meetings and one-on-ones are essential for fostering transparency and addressing issues early on. I also encourage team members to share successes and challenges, creating an environment of collaboration and support that enhances overall performance.

When managing a sales team, I prioritize metrics such as conversion rates, sales cycle length, and overall revenue generation. Additionally, tracking individual performance against KPIs like activity levels and pipeline management is vital for understanding team health and identifying areas for improvement. Regularly reviewing these metrics allows us to stay agile and adapt our strategies accordingly.

Handling underperformance in my sales team requires a meticulous approach focused on diagnosis and support. I begin by having candid conversations to identify any specific barriers to performance, offering targeted resources or additional training as needed. Setting achievable performance goals and subsequent follow-ups ensures accountability while reinforcing the belief that improvement is always possible.

Empathy is integral to my sales leadership style. Understanding my team's personal and professional challenges enables me to provide the appropriate support needed for their growth journey. I aim to cultivate a work environment that prioritizes mental wellness and success, which ultimately translates into higher morale and better results.

Promoting collaboration within my team involves creating opportunities for shared learning and mutual support. I encourage cross-training sessions where team members can teach each other about their strengths and areas of expertise. Celebrating team successes and recognizing individual contributions fosters a spirit of unity where everyone feels valued, contributing to a collaborative environment.

My experience with sales CRM tools has been pivotal in enhancing team performance. Tools like Salesforce assist in pipeline management and tracking sales activities, enabling clear visibility into performance trends. This data-driven approach enables better forecasting and informed decision-making, allowing the team to adjust strategies promptly and effectively optimize our sales processes.

I ensure my team stays motivated and engaged by establishing a culture of recognition and open communication. Regularly celebrating achievements, both big and small, helps sustain enthusiasm. I also prioritize professional development opportunities, reinforcing that their growth is just as important as meeting sales targets, which helps cultivate a thriving, motivated team.