Job details

Sr. Director- Workforce Engagment Management Product Owner

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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

What Is the Opportunity?

Travelers is seeking a Sr. Director, Agile Product Owner to lead a team to deliver capabilities/solutions in an agile way. This Sr. Director role will be supporting as a subject matter expert as a Product Owner for the enterprise and will collaborate with business partners to identify how to fully utilize these capabilities to continue to improve operational goals and efficiencies. In this position, will act as a voice of the end-user to guide day-to-day work of complex cross-functional team or multiple teams, focusing on achievement of defined outcomes versus defining how the work is completed. This job may manage others.

What Will You Do?

Define, prioritize and ensure a ready backlog of work for 1-2 complex cross-functional product team(s), accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
As a player / coach, may manage and support multiple team leads while actively leading an Agile product team.
Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
Define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, Value Stream Leads, and team members.
Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
Stay up-to-date on the industry, competition and current trends to inform and influence requirements.
Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
Inform and participate in business readiness; understand the impact of change, define the approach to manage adoption and mitigate resistance.
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
Partner with key leaders and peers to determine resources required to achieve defined business outcomes.
Share best practices across teams to ensure alignment and consistency in ways of working within a value steam.
Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
May be responsible for the people-management of other Agile Product Owners.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor’s degree preferred.
Workforce Management experience, including:
Forecasting, Scheduling, Intraday Management
Call and Screen Recording
Quality Management
Speech and Text Analytics
Gamification
Transcription Services
Web surveys
Four years of experience in Agile product management preferred.
Four years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.) preferred.
Five years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development

What is a Must Have?

Five years of work experience in related field required.
Five years of experience motivating/influencing teams required.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Average salary estimate

$179800 / YEARLY (est.)

min

max

$135700K

$223900K

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What You Should Know About Sr. Director- Workforce Engagment Management Product Owner, Travelers

Are you ready to take the lead as a Sr. Director - Workforce Engagement Management Product Owner at Travelers in Hartford, CT? Here at Travelers, we take pride in our commitment to our customers, communities, and each other, ensuring that we embody innovation and collaboration in everything we do. In this exciting role, you'll be at the forefront of guiding cross-functional teams to deliver exceptional capabilities that enhance our operational goals and efficiencies. As a subject matter expert, you’ll ensure that our product backlog is always prioritized and ready, driving your teams to achieve defined outcomes while engaging deeply with end-users to gather and react to valuable feedback. This is your opportunity to not only manage and coach Agile product teams but also to optimize value through data-driven decisions. With comprehensive support from management and an inclusive, innovative environment, you’ll help foster a positive team culture and encourage continuous improvement. If you're looking for a challenging position where you can make a significant impact while enjoying outstanding benefits like health insurance, retirement plans, and generous paid time off, then Travelers is the perfect fit for you! Come and join us to really love what you do and where you do it!

Frequently Asked Questions (FAQs) for Sr. Director- Workforce Engagment Management Product Owner Role at Travelers

What responsibilities does a Sr. Director - Workforce Engagement Management Product Owner at Travelers have?

As a Sr. Director - Workforce Engagement Management Product Owner at Travelers, your main responsibility is to define and prioritize the product backlog for one or two complex cross-functional teams. You'll manage multiple teams, focusing on delivering products that meet the defined outcomes, while also serving as a voice for end-users. You'll play a dual role, leading teams and managing Agile practices, ensuring alignment with the company's strategies and goals.