Expansion Account Executive

As an Expansion Account Executive at Truckstop, your primary role is to engage with our existing customers to upsell and cross-sell Truckstop.com products and services. You'll act as a trusted advisor, understanding their business needs and making personalized product recommendations. Additionally, you will be responsible for maintaining a strong sales pipeline, attending weekly discussions with your manager to review sales summaries, and achieving sales objectives through effective communication and problem-solving.

To qualify for the Expansion Account Executive role at Truckstop, candidates should ideally have a high school diploma, with a college degree being preferred. A minimum of three years of software sales experience is necessary, particularly in achieving sales quotas and presenting demonstrations via phone. A background in shipping and logistics is highly desirable. Plus, being bilingual in Spanish and English will give you a competitive edge in interacting with a diverse customer base.

Achieving sales objectives as an Expansion Account Executive at Truckstop requires leveraging a few key strategies. You will need to master our product offerings and understand customer needs in-depth. By utilizing effective communication, staying organized with your sales pipeline, and maintaining rapport with clients, you can identify opportunities for upselling and cross-selling. Regular meetings with your manager will provide guidance and allow you to recalibrate your approach as needed for optimal performance.

Truckstop is an attractive employer for the Expansion Account Executive position due to its commitment to a collaborative, inclusive, and supportive work environment. With a strong focus on principles like assume positive intent and authentic self-expression, you’ll thrive alongside a team of passionate professionals. Our dedication to employee success, along with a competitive salary package that includes base pay and commission opportunities, makes this role a rewarding career option.

New Expansion Account Executives at Truckstop can expect a comprehensive training process that equips them with the skills and knowledge needed to succeed. You’ll receive insights into our products and services, sales techniques, and effective customer interaction strategies. The training includes hands-on practice and mentorship from experienced team members, ensuring that you feel confident in your ability to meet and exceed sales goals in no time.

When answering this question, emphasize any specific roles in which you successfully achieved sales quotas or were responsible for upselling products. Highlight your understanding of the logistics industry and provide examples of how you have consulted with clients to meet their needs.

Discuss your techniques for establishing connections, such as active listening, personalized follow-ups, and setting a friendly tone in conversations. Share real examples of how you’ve nurtured client relationships and the positive impacts it had on sales.

Provide a specific example where you not only met but exceeded the sales targets. Discuss your strategies for identifying new opportunities, leveraging customer relationships, and the actions you took to close those deals successfully.

Identify key attributes such as strong communication skills, adaptability, and a customer-focused mindset. Explain how these attributes have influenced your own success in sales roles and give examples demonstrating your abilities.

Share your organizational methods, such as utilizing CRM systems, setting reminders, and periodic reviews of your sales pipeline. Provide an example of how your organized approach helped you effectively manage your tasks and achieve goals.

Discuss your approach to understanding client needs through thorough consultations, actively seeking feedback, and presenting personalized product suggestions. Illustrate with examples of successful upsell or cross-sell that benefited both you and the client.

Explain how you handle objections with empathy and patience, listening to the customer’s concerns while providing informative responses. Use a specific instance where you overcame an objection and successfully closed a deal.

Reflect on a significant challenge you encountered, whether it was a tough client relationship or a tough market condition. Detail the steps you took to navigate the situation, what solutions you implemented, and the resulting outcome.

Articulate your genuine interest in Truckstop, mentioning its reputation in the logistics industry, innovative solutions, and how its values resonate with your own. Connect your professional aspirations to the opportunities this role provides.

Discuss the importance of collaboration within sales teams, sharing insights and strategies, and how teamwork has contributed positively to your past results. Provide examples of successful teamwork experiences in sales settings.