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Staff Product Manager

Location: Remote, United States

We are seeking a Staff Product Manager to lead the development of Truemed’s Checkout and Payments experience. In this role, you will own our checkout and payment products end-to-end, ensuring developers and partners can easily integrate Truemed payments. You will combine payments domain expertise and a user centric approach to deliver a platform that is reliable, secure, and delightful to use.

Key Responsibilities:

  • User and Developer Experience: Proactively gain a deep understanding of the end users of our product and the developers that build with our APIs. Be their voice and champion in product discussions

  • Product Strategy & Roadmap: In coordination with the head of product, define and execute the product roadmap for our payment and checkout experience

  • Cross-Functional Collaboration: Partner with design and engineering on the execution of the roadmap to turn product problems in to solutions. Work with operations, support and the go to market team to understand the competing demands on the product.

  • Launch & Iteration: Drive the product development lifecycle from concept to launch. Write clear product requirements and specifications. Oversee releases of new features, measure success and drive iteration as needed.

  • Customer Engagement: Engage with key customers and partners to understand their payment flows, use cases, and pain points. Work directly with client developers and product teams to ensure our API solutions meet their requirements and provide a superior experience.

Qualifications & Experience:

  • Experience: 6+ years of product management experience

  • Payments Domain Knowledge: Experience with payment processing and/or financial systems is preferred, but not required.

  • Technical Acumen: Experience working on a highly technical product and having a strong partnership with engineering counterparts

  • Analytical & Data-Driven: Comfortable defining product KPIs and using analytics or logging data to guide decisions.

  • Leadership & Collaboration: Demonstrated ability to influence cross-functional teams and build consensus without direct authority.

  • Bias for Action: Self-starter who takes initiative and ownership. Thrives in fast-paced, ambiguous environments and can juggle multiple priorities.

Compensation and Benefits

  • Competitive salary and equity in a fast growing, series A startup

  • Comprehensive medical, dental, and vision insurance with employer sponsored HSA contributions

  • 401(k)

  • Unlimited PTO

  • Remote Work

  • Coworking stipend

  • L&D Stipend

  • 2x/year company offsites and 2x/year team offsite

About Truemed

Our mission is to help people take control of their health. Today, 95% of all medical costs go to treating illness. Our goal is to empower people to invest in healthy habits today rather than treating illness in the future. We do this by supporting these 5 habits that research shows are tied to significantly improved health outcomes:

  1. Eating healthy food

  2. Getting an adequate quantity and quality of sleep

  3. Increasing movement and exercise and reducing sedentary behavior

  4. Reducing chronic stress

  5. Increasing sunlight and minimizing environmental toxins

Today Truemed enables patients to use pretax HSA/FSA funds to buy healthy food, exercise equipment, and supplements. We support brands like Peloton, Eight Sleep, Momentous, and hundreds of others. We're building the infrastructure that allows health and wellness merchants to accept the $150+ billion tied up in HSA and FSA accounts. By allowing consumers to spend these pre-tax dollars on goods that make them healthier, we'll incentivize consumers to invest in their health and begin to reverse the explosion in chronic illness that's plagued the US for the last 50 years.

Founding team

  • Justin Mares has co-founded healthy food brands Kettle & Fire and Perfect Keto (which combined generate over $100 million/year in revenue) and is the co-author of Traction, a leading book on growth marketing.

    • More on Justin's passion for this mission in his newsletter.

  • Calley Means is a health advocate and #1 New York Times best-selling co-author of Good Energy which advocates for our mission of putting metabolic health at the center of medicine

    • More on Calley's passion for this mission here.

Average salary estimate

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$120000K

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What You Should Know About Staff Product Manager, Truemed

Join Truemed as a Staff Product Manager and take the lead on our Checkout and Payments experience! In this remote position, you'll be at the forefront of owning our checkout and payment products end-to-end, making sure developers and partners can smoothly integrate with Truemed payments. This role is perfect for someone with a passion for building user-centric solutions and expertise in the payments domain. You will engage deeply with our users and developers, using their feedback to shape product discussions and enhance their experience. Collaborating closely with design and engineering teams, you’ll work on executing a product roadmap that transforms product challenges into effective solutions. Additionally, you’ll drive the product life cycle from concept to launch, crafting clear product requirements and specifications all while continuously measuring success post-launch to iterate as needed. Engaging directly with key customers to understand their payment flows and pain points is also crucial to ensure that our API solutions provide a superior experience. If you have over 6 years of product management experience, a technical mindset, and a drive for action, this could be the right fit for you. At Truemed, we are on a mission to help individuals take control of their health, and as a Staff Product Manager, you will play a pivotal role in reshaping how health and wellness is approached in America.

Frequently Asked Questions (FAQs) for Staff Product Manager Role at Truemed
What are the key responsibilities of a Staff Product Manager at Truemed?

As a Staff Product Manager at Truemed, your key responsibilities include driving the development of the checkout and payments experience, conducting user research to understand end-user needs, defining and executing the product roadmap, collaborating with cross-functional teams, overseeing the product lifecycle from concept to launch, and engaging with customers to refine API solutions.

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What qualifications do I need to become a Staff Product Manager at Truemed?

To be considered for the Staff Product Manager position at Truemed, candidates should have a minimum of 6 years of product management experience. Prior experience in payments or financial systems is preferred but not mandatory. A strong technical background, along with analytical skills to define KPIs and drive data-informed decisions, is essential.

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How does Truemed ensure a good customer experience through its Staff Product Manager?

At Truemed, the Staff Product Manager is vital in ensuring a positive customer experience by engaging directly with key customers to understand their payment workflows and pain points. This feedback loops back into product discussions, allowing the company to adapt and enhance its offerings, leading to superior API solutions.

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What is the role of cross-functional collaboration for the Staff Product Manager at Truemed?

Cross-functional collaboration is key for the Staff Product Manager at Truemed. This role requires working closely with design and engineering teams to execute the product roadmap effectively. Additionally, collaboration with operations and support teams helps to understand competing demands, ensuring a well-rounded product strategy.

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What can I expect in terms of compensation and benefits as a Staff Product Manager at Truemed?

As a Staff Product Manager at Truemed, you can expect a competitive salary, equity in a fast-growing startup, and comprehensive medical, dental, and vision insurance. The benefits package also includes unlimited PTO, a 401(k), remote work options, and stipends for coworking and learning development, along with semi-annual company offsites.

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Common Interview Questions for Staff Product Manager
What is your experience with payment processing systems?

When answering this question, highlight any previous work you've done related to payment processing or financial systems. Discuss your understanding of payment workflows, the challenges you faced, and how you overcame them. If applicable, mention any specific technologies or platforms you've worked with.

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How do you prioritize features in a product roadmap?

In your response, emphasize your analytical approach to prioritizing features. Discuss how you utilize user feedback, competitive analysis, and data-driven insights to assess which features align best with business goals and improve user experience.

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Describe a time you successfully collaborated with engineering and design teams.

Tell a story that illustrates your collaborative spirit. Highlight how you facilitated communication between teams, resolved conflicts, and ultimately achieved a successful product outcome by integrating diverse perspectives.

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How do you measure the success of a product after launch?

Discuss the importance of defining KPIs before launch and how you monitor metrics post-launch. Highlight specific metrics you track, such as user engagement, satisfaction, and any relevant financial indicators that can serve to show a product’s success.

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What strategies do you use to gather user feedback?

Elaborate on various techniques you employ to gather user feedback, such as surveys, focus groups, or usability testing. Discuss how you analyze and incorporate this feedback into your product development processes.

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How do you handle competing demands from different stakeholders?

Share your approach to stakeholder management. Highlight your strategies for gathering input from various parties, making tough prioritization decisions, and communicating transparently about trade-offs and compromises.

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Can you describe a product you managed from concept to launch?

Walk the interviewers through a specific example, detailing the project scope, your role, the challenges faced, and how you ensured a successful launch. Highlight the impact this product had on users and the business.

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What tools do you use for product management?

Mention specific tools or software you’re comfortable working with, such as JIRA, Trello, or Asana, and explain how you've used them to manage your tasks, track progress, and communicate with teams.

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How do you approach keeping up with industry trends in payments?

Share your strategy for staying informed, whether through following relevant publications, attending conferences, or participating in industry forums. Discuss how this continuous learning informs your product management decisions.

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What is your leadership style when managing cross-functional teams?

Describe your leadership style, focusing on how you empower team members, foster open communication, and create a collaborative environment. Use examples to illustrate how your style has positively impacted project outcomes.

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Truemed is a medical device company with facilities in Istanbul, Turkey. The group design produces and sells titanium plates and instruments for trauma surgeries. The group endeavors to improve the pa...tient comfort with their quality systems: MA...

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Full-time, remote
DATE POSTED
March 17, 2025

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