IT Manager & Systems Administrator

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

Your Role:

We are seeking a highly motivated and experienced IT Manager & Systems Administrator to lead our IT team and play a crucial hands-on role in maintaining and optimizing our critical IT infrastructure. This is a hybrid role requiring strong leadership skills to manage the IT team, coupled with deep technical expertise to perform system administration tasks within our SaaS environment. The ideal candidate will be a proactive problem-solver with a passion for technology and a proven ability to ensure the reliability, security, and efficiency of our IT operations.

• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab 
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 

• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

• Lead, mentor, and manage the IT team, including help desk support, network administration, and potentially other IT functions.
• Set team goals, priorities, and performance expectations aligned with the company's overall objectives.
• Foster a collaborative and high-performing team environment, promoting continuous learning and professional development.
• Develop and implement IT policies, procedures, and best practices to ensure security, compliance, and operational efficiency.
• Oversee IT projects from initiation to completion, ensuring timely delivery.
• Communicate effectively with stakeholders across the organization regarding IT initiatives, issues, and performance.
• Stay abreast of the latest technology trends and evaluate their potential impact on the company.

• Manage and maintain the company's core IT infrastructure, networking equipment (routers, switches, firewalls), storage systems, and cloud-based services (AWS).
• Administer and troubleshoot operating systems (Mac OS, Windows, Chrome OS), directory services (Okta), and email systems (Google Workspace).
• Manage hardware maintenance, software updates, disaster recovery, and business continuity plans.
• Configure, maintain, and troubleshoot network infrastructure (LAN, WAN, VPN).
• Automate routine tasks and processes.
• Monitor system performance and proactively identify and resolve potential issues.
• Provide advanced technical support and troubleshooting for complex IT issues.
• Participate in on-call rotation for critical system outages.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5-7 years of progressive experience in IT, with at least 2-3 years in a management or team lead role.

• Strong hands-on experience with system administration in a mixed environment.
• In-depth knowledge of networking principles, protocols, and security best practices.
• Experience managing cloud-based infrastructure and services (AWS preferred).
• Excellent troubleshooting and problem-solving skills.
• Strong understanding of IT best practices and security principles.
• Experience with backup and disaster recovery solutions.
• Experience working in a SaaS environment is highly desirable.

• Excellent communication, customer service and presentation skills.
• Proven experience in managing IT teams.
• The ideal candidate will have excellent communication skills and the ability to collaborate effectively with cross-functional teams. 

• Relevant industry certifications (e.g., CompTIA Security+, Network+, Server+, AWS Certified SysOps Administrator – Associate).
• Experience with ITIL framework.
• Knowledge of ISO 27001 and NIST frameworks.
• Experience with monitoring and logging tools.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal-opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.