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IT Support Specialist

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At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Support Specialist to join our UniQue team.

Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance, training, and end-user guidance on network systems.
Proactively monitor the IT Service Desk incident management system, act on incidents, and alert relevant second-line support in case of performance degradation or downtime.
Advise IT management on corrective action or procurement action required to correct detected weaknesses in system functionality.
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to the correct second-line support area and to facilitate a short time-to-fix period.
Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications.
Support in planning and conducting exercises.
Perform level 1 service support either remotely or on-site.

What will you be bringing to the team?

3 years of higher education after secondary school with a minimum of 3 years in a related field.
At least 1 year of recent experience related to IT Service Desk functions within the last three years.
Knowledge of service operations, processes, service delivery, reporting, and continuous improvement.
Experienced in using ITSM tools such as BMC Remedy, Jira, ServiceNow, etc.
Knowledge of, and experience in, installation, maintenance, and troubleshooting of MS Windows 10, MS Office, Visio, Microsoft Edge.
Experience in the installation and maintenance of mobile computing solutions (e.g., VPN access, notebooks, remote access, and WLAN).
Experience with Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange.
Good knowledge of network technologies, including VPN, Wi-Fi networks, and mobile data communications.
Knowledge of creating workflows, process flows, and Knowledge Base documentation. Ability to perform regular checks and updates to documentation.
Customer-focused with service orientation, as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
Experience in performing user administration in MS Active Directory and Exchange.

Desirable Skills and Experience:

Knowledge of Windows Server, Windows Operating Systems, MS Office, PC Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, and Network Security.
Familiarity with SCCM software deployment and SCCM remote desktop management.
ITIL Foundation certification.
Competency in using call center tracking tools.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About IT Support Specialist, Uni Systems

At Uni Systems, we believe in transforming digital dreams into reality, and we're on the lookout for an enthusiastic IT Support Specialist to join our dynamic UniQue team. In this role, you’ll be the go-to person for end-user support, delivering top-notch IT Service Desk services that ensure smooth sailing for our organization. You'll dive into incident management, providing prompt remote assistance and training for users while efficiently tackling problems that may arise in network systems. Your vigilance will shine through as you monitor our systems, alerting second-line support on performance hiccups—a proactive approach that keeps everything running smoothly. Your insights will guide IT management on necessary corrective actions, and your knack for gathering thorough trouble ticket information will make you a vital contributor to rapid resolutions. Additionally, you’ll team up with us to plan and conduct exercises, ensuring that all client software—from standard office tools to specialized applications—is well-provisioned and maintained. If you have at least three years of higher education and relevant experience in IT Service Desk functions, along with a customer-focused attitude and a solid understanding of both Windows systems and network technologies, we’d love to hear from you. Join us at Uni Systems and make an impact in the tech landscape together!

Frequently Asked Questions (FAQs) for IT Support Specialist Role at Uni Systems

What are the key responsibilities of an IT Support Specialist at Uni Systems?

The IT Support Specialist at Uni Systems is responsible for providing exceptional end-user support through IT Service Desk services, including incident management, problem escalation, and remote assistance. You will proactively monitor the IT Service Desk, advise management on system weaknesses, and ensure timely software maintenance, contributing to a smooth operational flow.