Consultant, Global Client Services Communications & Enablement - job 16 of 20

As a Consultant in Global Client Services Communications & Enablement at Visa, your primary responsibilities will involve digital content planning and development, including writing and editing presentations, client-facing collateral, and articles. You'll be called upon to create and leverage Visa’s brand assets to ensure effective communication. Additionally, you’ll manage a global editorial calendar while collaborating with key stakeholders to align content with our strategic objectives and key performance indicators.

To thrive as a Consultant in Global Client Services Communications & Enablement at Visa, you should possess strong communication skills, creative writing abilities, and proficiency in content development. A business background along with a keen understanding of digital media and analytics are vital. The ideal candidate will also demonstrate agility in pivoting tasks quickly and a curiosity for utilizing technology and generative AI to streamline processes.

The Consultant, Global Client Services Communications & Enablement at Visa plays a critical role in enhancing client success by crafting clear and engaging content that communicates important changes, product updates, and compelling narratives around our services. This role ensures that messaging aligns with client needs and expectations while utilizing data-driven insights to continually improve communication strategies.

In your role as a Consultant, you will develop a wide variety of content types, from executive presentations and client collateral to social media posts and case studies. You’ll create visual and written materials intended for both internal stakeholders and external clients, all designed to inspire, inform, and engage your audience.

The work environment for a Consultant, Global Client Services Communications & Enablement at Visa promotes collaboration through a hybrid model, allowing flexibility between remote work and being in the office. You’ll work within a dynamic team, engaging with colleagues globally, creating a culture of support and innovation as you contribute to important initiatives within the organization.

When answering this question, highlight specific projects where you developed digital content, focusing on your writing style, the types of content you created, and the platforms you used. Emphasize your understanding of the target audience and how you tailored your content to meet their needs.

To effectively answer this question, describe your approach to organizing and prioritizing tasks based on deadlines, impact, and stakeholder input. Mention tools or strategies you use to ensure communication and collaboration.

Discuss how you utilize data to inform your content creation efforts. Explain specific metrics you track, such as engagement rates or audience feedback, and how you adapt your strategy based on these insights to improve results.

Explain how you connect with stakeholders to understand business goals and objectives, then tailor your content strategies to reflect these in your messaging, ensuring clarity and relevance to your audience.

Share examples of past collaboration with diverse teams, detailing how you adapted your communication style to fit different cultural contexts. Highlight how these experiences helped you create more effective content.

Prepare a brief overview of a campaign you led, focusing on its objectives, your role, the strategies employed, and the outcomes. Highlight metrics that showcase its success and what you learned from the experience.

Talk about how you follow industry trends through blogs, webinars, workshops, and professional networks. Mention any resources or communities you engage with to keep your knowledge current.

In your response, emphasize that you view constructive criticism as an opportunity for growth. Share examples of how you’ve applied feedback in the past to improve your content and your writing.

Mention specific tools you’ve used for content creation, such as content management systems, graphic design software, or analytics tools. Explain how these tools enhance your workflow and help in achieving objectives.

Reflect on your writing style and provide examples of how you adapt it based on the audience. Highlight your ability to create compelling narratives that resonate across various formats and platforms, ensuring clarity and engagement.