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Director, Data Center Operations - job 9 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

Are you ready to take on an exciting challenge as the Director of Data Center Operations at a dynamic company in Highlands Ranch? In this vital role, you will oversee the seamless and efficient operation of our data center facilities. You'll be at the forefront of strategic planning, working closely with both internal and external partners to optimize the physical space and ensure the utmost uptime and security of our infrastructure. Your leadership will shine as you mentor a talented team of data center technicians, guiding them in operational tasks such as server rack and stack activities. Your extensive experience in data center management will empower you to create a culture of continuous improvement and excellence. You will also handle operational management, from day-to-day activities to developing maintenance programs that drive performance. By setting key performance indicators, you’ll implement strategies to elevate our operations to new heights. Engaging in long-term strategic planning, you’ll optimize white space usage and collaborate with various departments to align our efforts with the organization’s goals. As an on-site position, your daily presence will ensure that our data center operates like a well-oiled machine. This is your opportunity to lead a team and directly impact our organization's success while enjoying the dynamic environment of Highlands Ranch. If you're passionate about innovation in data center operations, we want to hear from you!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the responsibilities of the Director of Data Center Operations at our Highlands Ranch location?

As the Director of Data Center Operations in Highlands Ranch, your responsibilities include overseeing the daily operations of the data center, managing maintenance programs, leading a team of technicians, and developing strategies for optimizing our data center's physical space and capacity management.

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What qualifications do I need to become the Director of Data Center Operations in Highlands Ranch?

To be considered for the Director of Data Center Operations position, candidates should have a wealth of experience in data center management, proven leadership capabilities, and a deep understanding of industry best practices surrounding performance, uptime, and security protocols.

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How does the Director of Data Center Operations contribute to strategic planning at our Highlands Ranch facility?

In this role, you will develop long-term strategies to optimize white space utilization, create comprehensive floor plans, and collaborate with teams to ensure that the data center aligns with broader organizational goals, contributing significantly to strategic initiatives.

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What skills are essential for the Director of Data Center Operations role in Highlands Ranch?

Essential skills for the Director of Data Center Operations include strong leadership, excellent problem-solving abilities, strategic planning expertise, and a thorough understanding of operational management and performance metrics relating to data centers.

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Can you give an overview of the team I will be managing as the Director of Data Center Operations in Highlands Ranch?

You will lead a dedicated team of data center planners, managers, and technicians, providing mentorship and ensuring they are equipped for success. This includes fostering a culture of innovation and professional development within the team.

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Common Interview Questions for Director, Data Center Operations
What strategies would you implement to improve data center uptime?

To improve data center uptime, I would focus on preventive maintenance programs, regular performance assessments, and aligning operational efforts with industry best practices while also encouraging a culture of accountability and communication within the team.

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How do you prioritize tasks in a fast-paced data center environment?

I prioritize tasks by assessing urgency based on operational impact, aligning with strategic goals, and ensuring clear communication with my team about expectations and timelines, thus facilitating efficient workflow management.

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Describe your experience with capacity management in data centers.

I have managed capacity by continually monitoring resource utilization, forecasting space, power, and cooling needs, and working collaboratively to implement adjustments that align with our operational objectives and anticipate future growth.

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What would you consider key performance indicators for data center operations?

Key performance indicators for data center operations include system uptime, incident response time, energy consumption efficiency, maintenance completion rates, and overall operational costs, as these reflect the effectiveness of our strategies.

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How would you handle a critical failure in data center operations?

In the event of a critical failure, I would execute our disaster recovery plan, quickly communicate with all stakeholders, and gather the team to prioritize troubleshooting efforts to restore operations while conducting a post-incident review for process improvement.

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Can you explain your approach to team leadership in a data center?

My approach to team leadership centers on open communication, fostering a culture of continuous improvement, providing mentorship, and empowering team members to take ownership of their responsibilities, which drives innovation and operational excellence.

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How do you ensure alignment between operations and organizational goals?

I ensure alignment by regularly engaging with other departments to understand their objectives, communicating our data center initiatives in relation to these goals, and adapting our strategies to support the overall mission of the organization.

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What role does cost management play in your data center operations strategy?

Cost management is crucial; I approach it by optimizing resource allocation, leveraging energy-efficient technologies, reducing unnecessary expenditures, and continuously seeking improvement opportunities that enhance both performance and budget adherence.

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How do you stay updated on industry best practices in data center management?

I stay updated by attending industry conferences, participating in webinars, following reputable publications, and engaging with professional networks, ensuring that I bring the latest knowledge and innovations to our data center operations.

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What techniques do you use for effective communication with your team?

I utilize regular team meetings, one-on-one check-ins, project management tools, and open-door policies to maintain effective communication, encouraging feedback and fostering a collaborative work environment.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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