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Director, Data Center Operations - job 14 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$140000 / YEARLY (est.)
min
max
$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

As the Director of Data Center Operations at our state-of-the-art facility in beautiful Highlands Ranch, you'll take the reins of managing our data center with a vision for excellence. Your role is all about ensuring that our data center operates efficiently and reliably, which is crucial for maintaining our high standards of performance and security. You will lead a dedicated team of planners, managers, and technicians, guiding them with strategic oversight and support while fostering a culture of innovation and continuous improvement. You'll dive deep into operational management, overseeing day-to-day duties, optimizing physical space, and implementing essential performance measures. The ideal candidate will come equipped with extensive experience in data center management and proven leadership skills, ideally with a solid grasp of industry best practices. You'll develop comprehensive plans for white space optimization and will be the key player in capacity and resource management, keeping a keen eye on monitoring and forecasting our data center’s needs. This on-site role not only demands your expertise but also your passion for leading a team towards operational excellence while ensuring we align with our organizational goals. If you're ready to step up and make significant strides in data center operations, we want to hear from you!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the main responsibilities of the Director of Data Center Operations at our company?

The Director of Data Center Operations at our company is tasked with overseeing the daily functioning of the data center, which includes managing a team of technicians, implementing maintenance programs, and ensuring high availability and performance standards. They are also responsible for strategic planning to optimize the use of available space and resources in alignment with the organization's goals.

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What qualifications are necessary to become the Director of Data Center Operations?

To qualify for the role of Director of Data Center Operations, candidates typically need extensive experience in data center management, coupled with strong leadership capabilities. A background in strategic planning, operational management, and familiarity with industry best practices and technologies are also essential for success in this position.

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How does the Director of Data Center Operations ensure optimal team performance?

The Director of Data Center Operations ensures optimal team performance by providing strategic guidance, fostering a culture of continuous improvement, and implementing professional development programs. They mentor their team and establish clear expectations and performance metrics to help drive success and operational excellence.

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What is the importance of strategic planning in the role of Director of Data Center Operations?

Strategic planning is crucial in the role of the Director of Data Center Operations because it helps to develop long-term objectives for optimizing data center resources. It aligns the operational activities with the organization’s goals, ensuring that the facility can handle future demands for space, power, and cooling while maintaining efficiency and security.

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What does capacity and resource management involve for the Director of Data Center Operations?

As the Director of Data Center Operations, capacity and resource management involves continuously monitoring and analyzing the data center's capacity for space, power, and cooling. The director is responsible for accurately forecasting these needs to ensure that the data center can operate effectively and meet future demands.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience with data center management?

In your response, highlight specific roles you've held in data center environments, the types of operations you've overseen, and any relevant metrics you've managed. Discuss how this experience prepared you for the challenges of a directorial role, focusing on your achievements in optimizing performance and leading teams.

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What strategies would you use to improve the efficiency of our data center?

Approach this question by discussing specific strategies such as implementing automation tools, optimizing physical layouts, enhancing energy efficiency, and establishing preventative maintenance schedules. Provide examples of how you've applied similar strategies in previous roles and the outcomes of those initiatives.

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How do you ensure a culture of continuous improvement within your team?

Share examples of initiatives you've led that foster a culture of continuous improvement. Discuss the importance of feedback loops, professional development opportunities, and encouraging innovative ideas from team members to drive operational excellence.

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What performance metrics do you find most valuable in a data center operation?

Discuss key performance metrics you would consider, such as uptime, efficiency rates, cooling capacity, and energy consumption. Explain why these metrics are important and how you've used them to drive decisions and improvements in past roles.

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How do you balance strategic planning with day-to-day operations?

Explain your approach to balancing strategic priorities with daily operational needs. Discuss techniques like appointing team leads for different operational areas and regular check-in meetings to ensure strategic initiatives are progressing without compromising day-to-day functionality.

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What technologies do you see as most impactful for data center operations?

Talk about emerging technologies such as AI for predictive maintenance, cloud infrastructure management tools, and energy monitoring systems. Discuss how these technologies can transform data center operations and improve efficiency and security.

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How do you manage conflicts within your team?

Provide strategies you've employed to address conflicts, such as mediation, open communication, and team-building exercises. Highlight the importance of maintaining a professional atmosphere and how resolving conflicts effectively can contribute to a positive work environment.

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What steps do you take to ensure data security in the data center?

Describe your approach to ensuring data security, including protocols for physical security, access controls, and incident response plans. Cite specific examples of how you've effectively safeguarded sensitive data in previous roles.

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How do you plan for capacity growth in a data center?

Explain your process for monitoring current capacity, forecasting future needs, and how you would use data analytics to anticipate changes in demand. Discuss the importance of collaborating with other departments in aligning capacity planning with organizational strategy.

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What do you find most challenging about leading a data center team?

Share your insights on the unique challenges that come with leading a data center team, such as rapid technological changes and workforce shifts. Discuss how you address these challenges, perhaps by fostering a learning environment or staying abreast of industry trends.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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