Fiber to the Home Tech

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Description

Job Title - Technician

Location - All Locations

Department - Operations

Status - Full-time or Part-time / Non-exempt

Reports To - Lead Technician or System Supv.

Direct Reports - No

SUMMARY

Technicians install service-related equipment in order to provide a customer with audio/visual or internet services.

Additionally, troubleshooting service problems and educating customers is routinely part of the Technician’s job.

DUTIES & RESPONSIBILITES

Complete the installation of all work orders in their entirety according to FHG Solutions and cable industry standards and practices and within expected timeframes. All work performed must be neat and technically sound. Work orders may be received from Dispatch, Leader or other management employees. Report work order discrepancies to Lead Technician or System Supervisor immediately.
Responsible for acquiring equipment from the warehouse according to work orders and management instructions. Responsible for returning equipment at the end of the shift or when otherwise instructed.
Maintain tools and equipment in good working order and ensure power supplies are fully charged.
Communicate regularly with dispatcher(s) regarding arrival/departure of job site, job coding, to report delays or to request assistance.
Accurate completion and submission of daily reporting and paperwork including but not limited to time sheets, recording in-route and on-the-job start and end times using PDA software, printing receipts and obtaining customer signature when work order is complete.
Maintain a clean work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
Technical development training/certification is required; successful completion is mandatory to remain an active employee.
Follow all required company & OSHA safety rules.
Other duties as assigned.

PGM25

Requirements

SKILLS

Knowledge in residential and/or commercial cable, HSI and CDV installation and basic construction knowledge of residential/commercial structures.
Customer service, excellent communication, self-motivation and time management are all essential.
Ability to read and interpret operating instruction and procedures.
Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations.
Knowledge of computer systems and the ability to troubleshoot technical difficulties.

EDUCATION / QUALIFICATIONS

High School or GED preferred. Previous experience is preferred but not necessary, training will be provided.
Must possess the ability to regularly lift/carry up to 100 lbs, climb a ladder and work at heights and dark, enclosed areas. Work may be performed indoors and outdoors.
Requires the successful completion of all pre-employment testing and a valid driver’s license.

COMPENSATION

Technicians are paid on a base hourly rate with a production bonus. Hourly rate is base on level of experience, certifications and quality of work.
Production bonus can be earned by completing jobs timely, being at work on time, professional in appearance, craftsmanship and complying to all of FHG’s and MSO’s policies and procedures

Average salary estimate

$40000 / YEARLY (est.)

min

max

$30000K

$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Fiber to the Home Tech, FHG Solutions

As a Fiber to the Home Tech at FHG Solutions in the beautiful Spring Hill, Florida, you’ll be at the forefront of bringing cutting-edge audio/visual and internet services to our valued customers. Your role involves the installation of service-related equipment, troubleshooting any service issues, and educating customers about their new setups. You’ll work closely with dispatch and your lead technician to ensure that all installation and service work is completed to high standards and within expected timeframes. The job requires local travel, so you’ll be out and about, meeting customers and making their day a little brighter. Plus, you’ll maintain your tools and equipment, keeping everything in tip-top shape. A big part of your responsibility will include completing work logs and paperwork accurately, so good organizational skills are essential. We’re looking for someone with a knack for customer service, excellent communication skills, and the ability to think on your feet. While previous experience is nice to have, we provide comprehensive training to ensure you have the knowledge and skills you need to excel. If you’re ready for a dynamic and rewarding career in the tech field, being a Fiber to the Home Tech with FHG Solutions might just be the perfect fit for you!

Frequently Asked Questions (FAQs) for Fiber to the Home Tech Role at FHG Solutions

What are the primary responsibilities of a Fiber to the Home Tech at FHG Solutions?

As a Fiber to the Home Tech at FHG Solutions, your main responsibilities include installing service-related equipment for audio/visual or internet services, troubleshooting any related service problems, and educating customers about their new services. You will also be responsible for timely and neat completion of work orders, maintaining equipment, and accurate daily reporting.