Director - North America Product - job 9 of 21

The Director - North America Product is primarily responsible for analyzing data quality trends within the US Business and Commercial issuer portfolios, developing a comprehensive data quality program, and providing expertise and support to external partners such as issuing banks and processors. This role also involves maintaining monitoring systems for tracking data provider engagement and delivering program status updates to various stakeholders in the organization.

Candidates for the Director - North America Product position should possess strong leadership and interpersonal skills, along with a deep understanding of the commercial payment landscape. Relevant experience in data quality analysis, project management, and stakeholder engagement is essential. Ideal candidates will demonstrate clear communication skills and the ability to operate independently in a fast-paced environment.

In the Director - North America Product role, collaboration with the Commercial Data Solutions team is a key function. You will work closely with this team to align data quality initiatives and support external clients effectively. You'll be engaging in cross-functional projects and ensuring that data quality programs meet the needs of both internal and external stakeholders.

Strong analytical skills are crucial for the Director - North America Product position. You'll need to assess data quality trends, conduct statistical analysis, and provide insights into data quality issues. The ability to interpret complex data sets and communicate findings effectively to your team and other stakeholders will be essential for driving improvements.

The Director - North America Product will thrive in a fast-paced, hybrid work environment that combines in-office and remote work. This role requires adaptability and the ability to handle rapid changes. Strong customer focus and the capacity to make informed decisions independently are essential to succeed in this dynamic setting.

When approaching data quality improvements, I would first assess the current trends and identify key issues affecting issuer portfolios. Collaborating with stakeholders, I would then develop targeted programs focusing on data integrity, timely reporting, and continuous monitoring to ensure sustained quality over time.

Maintaining effective communication involves tailoring my message based on the audience's knowledge and informational needs. I would utilize reports, presentations, and regular meetings, ensuring updates are detailed and relevant to each stakeholder group to facilitate understanding and collaborative decision-making.

In a previous role, I led a cross-functional project to enhance data quality across several departments. By establishing clear objectives, promoting open dialogue among teams, and aligning resources effectively, we achieved a significant reduction in data discrepancies and built stronger interdepartmental relationships.

Statistical analysis is vital in identifying data quality trends, understanding the root causes of discrepancies, and measuring the effectiveness of implemented strategies. It allows for informed decision-making and helps illustrate improvements to stakeholders, reinforcing the importance of data quality initiatives.

In such a situation, I would conduct a thorough analysis to identify the underlying causes for underperformance. Collaborating with the team, I would adjust strategies, refine objectives, and implement corrective measures while keeping stakeholders informed of our progress and adjustments.

Essential skills for a successful Director - North America Product include strong analytical skills, leadership capabilities, excellent communication, and the ability to navigate complex stakeholder environments. Additionally, adaptability and a solutions-oriented mindset are crucial for thriving in a fast-paced setting.

I prioritize projects based on alignment with strategic goals, urgency, and resource availability. Utilizing project management tools and techniques like the Eisenhower Matrix helps me categorize and focus on tasks that deliver the most value while keeping stakeholders aligned throughout the process.

I would develop targeted educational resources such as webinars, workshops, and comprehensive documentation tailored to external partners’ needs. Regular follow-ups and open channels for feedback would also support continuous engagement and ensure they understand the program’s benefits.

To track effectiveness, I employ key performance indicators (KPIs) related to data accuracy and processing time. Regular reviews and monitoring systems provide insights into progress, while stakeholder feedback helps refine initiatives for ongoing improvement.

I foster a collaborative environment by encouraging open communication, praising team contributions, and promoting joint problem-solving. Regular team-building activities and ensuring everyone’s voice is heard cultivate trust and engagement, enhancing overall team performance.