Manager - Issuer Processing Risk Products & Solutions - job 16 of 22

The Manager - Issuer Processing Risk Products & Solutions in Atlanta plays a pivotal role in overseeing risk value added services for Debit, Credit, and Prepaid processing. Key responsibilities include market trend analysis, product strategy development, and launching innovative products. The position also involves collaboration with cross-functional teams such as Sales, Account Management, and Marketing to ensure the successful delivery of risk solutions.

To qualify for the Manager - Issuer Processing Risk Products & Solutions role in Atlanta, candidates typically need a background in risk management or product management, alongside a strong understanding of the payments industry. Leadership qualities, excellent communication skills, and the ability to analyze market trends are essential. A degree in finance, business, or a related field is often preferred.

The hybrid work model for the Manager - Issuer Processing Risk Products & Solutions role allows flexibility, with employees alternating between remote and office work. This means that while you enjoy the comfort of working from home, you are also expected to be present in the office 2-3 days a week, promoting collaboration with teams and ensuring effective communication.

Successful candidates for the Manager - Issuer Processing Risk Products & Solutions position should have strong analytical skills to identify market trends, exemplary problem-solving abilities to create strategic solutions, and excellent teamwork skills for effective partnership with various departments. Additionally, innovation and a forward-thinking approach are crucial in driving product development.

The Manager - Issuer Processing Risk Products & Solutions role offers exceptional opportunities for career advancement due to its strategic importance within the organization. By successfully managing risk products and collaborating with various teams, individuals can position themselves for more senior roles within product management or even executive positions focused on risk and innovation.

When developing a product strategy, it's important to start by conducting thorough market research to understand trends and client needs. I focus on identifying key value propositions, aligning them with the company's goals, and prioritizing features based on potential impact and feasibility.

Certainly! In my previous role, I led a cross-functional team to launch a new fraud detection feature. I organized brainstorming sessions to generate ideas, collaborated with engineers for technical development, and coordinated with marketing for a successful launch and customer education. The feature significantly improved fraud detection rates, resulting in positive client feedback.

I typically leverage data analytics tools like SAS or SQL for quantitative risk assessment. Additionally, I employ methodologies such as SWOT analysis and customer feedback loops to gain qualitative insights that complement the data-driven assessments.

Effective communication is key in my role. I establish regular check-ins with stakeholders across departments to ensure alignment and share updates. I also use project management software to keep track of progress and maintain transparency, facilitating smoother collaboration.

First, I would analyze performance metrics to pinpoint issues, gathering feedback from users and stakeholders. Based on the insights, I would strategize necessary adjustments, which may include product refinements or enhancing marketing efforts, and then re-launch to better meet user needs.

Competitor analysis is an ongoing process for me. I systematically evaluate competitors' offerings, features, and market positioning. This analysis not only helps me identify gaps in our product line but also inspires innovation to enhance our offerings and better serve our clients.

Innovation is crucial in the dynamic field of risk products. I believe it is essential to foster a culture of creative thinking within the team, embrace new technologies like AI for fraud detection, and constantly seek user feedback to identify areas where innovation can improve product performance and client satisfaction.

I prioritize features based on a combination of factors: customer impact, alignment with business strategy, resource availability, and potential return on investment. I also engage with stakeholders to gather input on feature value, ensuring that the most important enhancements are addressed first.

Success can be measured through several key performance indicators (KPIs), such as reduction in fraud rates, customer satisfaction scores, and overall adoption rates of the product. Regular monitoring and feedback collection are also essential to understand broader impacts on client relationships.

In a previous project, we received feedback indicating our reporting dashboard lacked certain analytics features clients desired. I coordinated with the development team for an iterative update based on this feedback, leading to an enhanced dashboard that significantly improved user satisfaction and engagement.