Manager - Issuer Processing Risk Products & Solutions - job 12 of 22

As the Manager - Issuer Processing Risk Products & Solutions in Atlanta, your primary responsibilities will include managing risk value-added services for Debit, Credit, and Prepaid processing. You will also analyze market trends, develop product strategies, and ensure the effective delivery and launch of new products and features. Additionally, you will collaborate across multiple departments including Sales, Marketing, Technology, and Legal to innovate and enhance the product roadmap that drives business performance.

The qualifications for the Manager - Issuer Processing Risk Products & Solutions position in Atlanta typically include a solid background in product management, particularly within risk products, as well as experience in the financial services sector. Strong analytical skills, the ability to work cross-functionally, and excellent communication skills are also essential. A degree in finance, business, or a related field along with several years of experience in product development will set you up for success in this role.

The Manager - Issuer Processing Risk Products & Solutions role offers a hybrid work model, allowing you to work both remotely and from the office in Atlanta. You can expect to be in the office 2-3 days a week as determined by leadership and the business needs, which ensures a balance between collaboration with your team and flexibility in your schedule.

In your role as Manager - Issuer Processing Risk Products & Solutions, you will collaborate with several key teams such as Sales, Account Management, Marketing, Finance, Technology, Operations, and Legal. Each of these partnerships is crucial for successful product development and implementation, requiring you to utilize your interpersonal skills to drive innovation and ensure alignment with market needs.

Success as the Manager - Issuer Processing Risk Products & Solutions is defined by your ability to innovate and strategically position products that lead to market-leading fraud performance. Metrics may include the successful launch of new products, improvement in customer satisfaction, and overall product performance aligned with business objectives. Your capacity to ideate, collaborate, and execute effectively will determine how well you drive results in this role.

When answering this question, focus on specific products you have managed, detailing your role in their development and success. Highlight market analysis you performed, the strategies you implemented, and how you collaborated with different departments. Provide examples of how your efforts in product management increased business performance or customer satisfaction.

For this question, describe how you build relationships with teams like Sales, Marketing, and Technology. Share strategies you use to facilitate effective communication and collaboration, and provide an example of a successful project that involved multiple stakeholders where you played a key role.

When discussing your approach to staying current with market trends, mention specific resources you use, such as industry reports, webinars, or networking events. Share how you leverage this information to shape your product strategies and make informed decisions.

In response to this question, share a specific example of a setback you encountered and the steps you took to address it. Emphasize your problem-solving skills, adaptability, and commitment to achieving the desired outcome despite challenges.

Describe the systematic approach you take to gather and define product requirements. Discuss how you engage stakeholders, collect user feedback, and analyze competitive offerings to ensure the requirements align with market needs and business goals.

In your response, outline the critical metrics you monitor, such as user adoption rates, customer satisfaction scores, or revenue generation from new product features. Explain how these metrics help you evaluate product performance and inform future strategies.

Discuss the criteria you use to prioritize features, such as impact on user experience, alignment with business goals, and resource availability. Share any tools or methodologies you employ, like a prioritization matrix, and provide an example of a time when you successfully navigated competing priorities.

Explain the importance of customer feedback in shaping your product development. Share how you gather feedback through surveys, interviews, or usability testing and how you incorporate that feedback into your product strategies to enhance user experience and value.

Discuss your approach to researching relevant regulations and involving legal teams during the product development process. Provide examples of how you ensured compliance in past projects and the importance of balancing innovation with adherence to legal standards.

Share sources of inspiration for your creative process in product innovation, which could include industry trends, customer needs, or competitive analysis. Highlight how you turn these insights into actionable ideas for new features or improvements.