The candidate is a motivated self-starter that can work independently in a fast-paced, ambiguous environment with limited supervision. He or she must be a fast learner, have good understanding of product development lifecycle.
Job Scope:
Lead and manage multiple complex deliverables with many stakeholders, often with competing priorities
Product management and promotion including ready-to-launch and ready-to-sell activities at the global level and through collaboration with the regions
Create use cases, customer stories, and product requirements to articulate desired features and functionality
Understand the requirements of operating as a payment facilitator and work with cross functional teams to ensure our processes address regulatory requirements
Outline new business requirements for the Product team to draft, collate, distribute, and deliver to the regions
Monitor day to day performance of our platforms, analyze trends, create, own the controls around network capabilities and lead initiatives that will improve customer experiences
Support and at times lead our international market expansion initiatives
Establish mechanisms to measure results, listen for lessons learned, resolve obstacles, and keep leadership appraised of metrics and value brought by digital efforts
Partner closely with UX, engineering, and business teams to design solutions that satisfy customer experience, business, and technology goals
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Lead product utilization research with clients and assess the processes clients are using to manage accounts / payments, gaps in functionality, and opportunities to enhance efficiencies
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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At our vibrant Austin office, we are looking for a dynamic Product Analyst to join our team! As a Product Analyst, you will thrive in a fast-paced environment, full of exciting opportunities to make an impact. Your role involves leading and managing multiple deliverables while collaborating with various stakeholders, which means no two days will be the same. You’ll dive deep into the product development lifecycle, creating use cases and articulating the features our customers crave. You'll work closely with cross-functional teams to navigate the complexities of being a payment facilitator, ensuring our operations meet all regulatory requirements. Your insights will be key as you analyze platform performance and trends, ultimately enhancing customer experiences. Plus, you’ll play a pivotal role in our international market expansion initiatives. Whether it’s establishing metrics that measure our success or partnering with UX and engineering to create top-notch solutions, your contributions will directly influence our product’s journey. You will also lead research on product utilization, helping identify gaps and opportunities for improvement. If you’re ready to bring your unique skills to a collaborative organization that values innovation and customer satisfaction, we’d love to hear from you!
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