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Product Manager, Identity Graph & NGFS

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa and its subsidiary companies have Identity, Authorization and Fraud data in multiple systems built and acquired over the years. These rich datasets when appropriately mined via Machine Learning/Artificial Intelligence, will provide network-agnostic tools to improve authorization rates for our merchants and partners in the ecosystem.  Identity Graph brings these internal datasets & relevant external data together to build a holistic 360-degree view of all the individuals who interact with the ecosystem and empower multiple use cases in the identity-enabled fraud detection space. This role will focus on data exploration and research to drive requirements for Visa’s Identity Graph, working with a globally distributed team to do so.  
The Product Manager will work directly with engineering, design and other Visa product teams to understand the data available across the sources. The ideal candidate should be able to quickly come up to speed on the data available within Visa and externally and be able to think critically and strategically about how to bring it together in way that empowers a holistic view of the individuals. They will be required to work directly with technical teams, business teams, and partners, therefore should be comfortable adapting their communication style appropriately for their audience. They will be responsible for working with the technology team to drive product requirements, roadmap planning, and execution of new capabilities for the Identity Graph and Next Gen Fraud Signals.
Responsibilities:
•    Work with stakeholders across various geographical regions, Visa product teams, and functions (e.g. design, legal) to define requirements and prioritize features
•    Manage and coordinate technology development and integration with internal engineering teams and external partners/vendors
•    Explore new emerging technologies for graph algorithms that could be relevant for the product 
•    Explore data cleansing and standardization algorithms partnering with the engineering teams 
•    Collaborate with fellow product managers to develop business case and revenue forecasts for your product
•    Understand the industry landscape, competitors, regulatory requirements that impact your product

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
•5 years of relevant work experience with a Bachelor's Degree or 2 years of work
experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of
work experience with a PhD

Preferred Qualifications
•6 or more years of work experience with a Bachelor's Degree or 4 or more
years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD) or up to 3 years of relevant experience with a PhD
•Agile Methodology: Strong understanding and implementation of Agile
frameworks like Scrum or Kanban, experience managing software
development projects using Agile methodologies.
•Experience with Graph databases and graph algorithms.
•Coding and Technical Skills: Proficient in writing, testing, and maintaining high-
quality code.
•Data Science and API Development: Understand data preprocessing, feature
engineering, and handling large-scale datasets. Know the basics of real-time AI
applications and designing RESTful APIs.
•AI Compliance & Guardrails: Understand AI compliance frameworks and best
practices for ethical AI usage. Be familiar with implementing guardrails to
ensure responsible AI deployment.
•Project Management: Experience leading complex projects from inception to
completion, with demonstrated ability to drive innovation and continuous
improvement across projects with a development team, experience managing
multiple projects and priorities in a fast-paced, dynamic environment.
•Communications Skills: Excellent verbal and written communications skills.
•Innovation: A passion for innovation and a commitment to staying up to date
with the latest advancements in Generative AI.
•Critical Thinking: Exceptional analytical and problem-solving skills, with a
knack for making data-driven decisions.
•Hands-on experience in programming languages and software development,
deployment, release management, testing, automation.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 0.00 to per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

What You Should Know About Product Manager, Identity Graph & NGFS, Visa

At Visa, we are looking for a talented Product Manager for our Identity Graph & Next Generation Fraud Signals team based in Foster City, CA. This role is all about revolutionizing how we use our rich datasets to improve fraud detection and authorization rates for our merchants and partners. You'll dive into data exploration, working closely with engineering, design, and various product teams across the globe. Your goal will be to craft a 360-degree view of individuals interacting with our ecosystem, utilizing machine learning and artificial intelligence to innovate our identity solutions. Responsibilities include defining requirements, coordinating with technology teams, and exploring new technologies that could enhance our capabilities. We need someone who is not just technically savvy but also strategic and communicative, able to adapt their style based on their audience. If you’re passionate about data, enjoy collaborating across functions, and want to make a real impact in a fast-paced environment, this might just be the perfect fit for you. Join us and be a part of this purpose-driven industry leader as we strive to uplift everyone, everywhere, enabling secure and reliable payments.

Frequently Asked Questions (FAQs) for Product Manager, Identity Graph & NGFS Role at Visa
What are the responsibilities of a Product Manager for Identity Graph & NGFS at Visa?

As a Product Manager for Identity Graph & Next Generation Fraud Signals at Visa, you'll be responsible for defining product requirements, coordinating technology development, and managing integration with both internal engineering teams and external partners. You'll explore emerging technologies that can enhance graph algorithms and collaborate with other product managers to project business cases and revenue forecasts. Knowing the industry landscape and regulatory requirements will also be critical as you drive innovation and continuous improvement in product offerings.

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What qualifications are needed for the Product Manager position at Visa?

To qualify for the Product Manager role at Visa, you should ideally have at least 6 years of relevant experience, with a Bachelor's Degree or advanced degrees in relevant fields. A strong understanding of Agile methodologies, experience in managing software development projects, and proficiency in graph databases and algorithms are highly preferred. Additionally, communication skills, critical thinking, and a passion for innovation are also essential attributes that Visa values in candidates.

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How does Visa expect its Product Manager for Identity Graph & NGFS to work with different teams?

Visa expects its Product Manager for Identity Graph & NGFS to engage with stakeholders across various regions and functions, including engineering and design teams. You’ll need to define requirements and prioritize features in collaboration with these diverse teams, ensuring that everyone is aligned towards the common goal of enhancing fraud detection capabilities and providing a holistic product experience.

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What skills should a successful Product Manager for Identity Graph & NGFS have?

A successful Product Manager for Identity Graph & NGFS at Visa should possess a blend of technical and soft skills. You'll need strong analytical abilities, knowledge of data preprocessing, feature engineering, and a grasp of AI compliance best practices. Proficiency in Agile project management and excellent communication skills are crucial for navigating the complexities of this role, as well as a passion for staying updated on advancements in technology and data science.

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What is the work culture like for a Product Manager at Visa?

The work culture at Visa is dynamic and inclusive, promoting collaboration across teams and fostering innovation. As a Product Manager for Identity Graph & NGFS, you will be part of a purpose-driven team where every member plays a vital role in shaping payment technologies. Visa values diverse perspectives and encourages employees to bring their ideas and insights to the table, contributing to a fulfilling work experience.

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Common Interview Questions for Product Manager, Identity Graph & NGFS
Can you describe your experience with Agile methodologies?

Be prepared to provide specific examples of how you've implemented Agile practices in past projects. Discuss the frameworks you used, how you facilitated collaboration within your teams, and the outcomes of those projects. Highlight your ability to adapt Agile principles to fit the needs of various stakeholders.

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How do you prioritize features when managing a product roadmap?

Express your approach to balancing stakeholder needs with technical feasibility when prioritizing features. Discuss methods like MoSCoW (Must have, Should have, Could have, Won't have) or user story mapping, and emphasize your experience in aligning product features with business objectives.

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Can you share an example of a complex project you've managed from start to finish?

Provide a detailed case study of a project where you played a key role. Structure your response by outlining the project goals, your responsibilities, the challenges faced, and the successful outcomes. Focus on your leadership skills and how you drove innovation throughout the project.

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What tools do you use for product management?

Familiarize yourself with popular product management tools such as JIRA, Trello, or Asana. Discuss specific instances where these tools helped streamline communication and project tracking, and share how you've tailored these tools to meet your team's needs.

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How do you handle disagreements with stakeholders?

Articulate your approach to conflict resolution by sharing a relevant story where you navigated a disagreement. Emphasize your skills in active listening, empathy, and how you strive to find common ground while maintaining focus on business objectives.

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Describe your process for data exploration and analysis.

Detail the steps you take to explore and analyze data effectively. Emphasize your experience with specific tools or languages like SQL or Python for data analysis, how you ensure the validity and reliability of data, and how your findings have influenced product decisions.

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What do you believe is the future of AI in product management?

Share your insights about trends in AI and its potential impact on product management. Discuss how you envision integrating AI into product development, user experience, and fraud detection, emphasizing the importance of ethical and secure AI deployment.

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Why are you interested in the Product Manager role at Visa?

Connect your personal values and career goals with Visa’s mission. Discuss your passion for innovation in payment technologies and how you believe your skills and experiences align with Visa's objectives. This is also an opportunity to express your excitement about becoming part of a team that values impactful work.

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How do you ensure your product meets regulatory requirements?

Discuss your understanding of the regulatory landscape that affects payments and fraud detection. Share examples of how you’ve worked with compliance teams to ensure that product features adhere to regulations and emphasizes your proactive approach to keeping up with changing legal requirements.

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What analytical methods do you apply to drive product decisions?

Explain the analytical methods you use, such as A/B testing or cohort analysis, to inform product decisions. Highlight how you translate data insights into actionable recommendations and how these methods contribute to improving product performance and user satisfaction.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

2133 jobs
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Full-time, hybrid
DATE POSTED
March 22, 2025

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