Sales Engineering Analyst - job 9 of 23

The Sales Engineering Analyst at Visa Acceptance Solutions is responsible for conducting technical discovery calls, performing product demonstrations, and documenting detailed solution requirements. This role is critical in pre-sales support, collaborating with both internal teams and merchants to ensure that Visa's payment solutions meet their business needs.

A Sales Engineering Analyst at Visa Acceptance Solutions should have a strong understanding of payment technologies, effective communication skills, and the ability to engage technical and non-technical stakeholders. Being detail-oriented and comfortable with APIs, especially within REST and integration platforms, is crucial for success in this position.

The Sales Engineering Analyst collaborates closely with various teams including Indirect Sales, Account Management, Product Management, and Customer Support. This collaboration helps in gathering market feedback and refining solutions that meet client demands, ensuring a seamless integration of services.

The Sales Engineering Analyst role at Visa Acceptance Solutions may require light to moderate travel for attending sales meetings, conferences, and merchant events. This allows Analysts to foster relationships and gain firsthand market insights to enhance their sales strategies.

Sales Engineering Analysts at Visa Acceptance Solutions utilize a variety of tools, including Microsoft Dynamics CRM for documenting activities, SharePoint for collaboration, and Postman for executing REST APIs. Familiarity with these tools is essential for managing client relationships and ensuring successful technical demonstrations.

In previous roles, I have conducted numerous technical product demonstrations, ensuring to highlight key features that address the client’s specific challenges. I tailor each demo to the audience’s expertise level, ensuring clarity and engagement.

I begin by meticulously recording the details during client meetings and follow up by organizing those notes into comprehensive documents. I ensure all relevant stakeholders have access to this documentation for alignment and clarity throughout the sales cycle.

I maintain strong client relationships through consistent communication, active listening to their feedback, and providing ongoing support. This approach helps me understand their evolving needs and allows me to offer relevant solutions promptly.

I am quite familiar with APIs, particularly REST APIs. In a recent project, I integrated a payment solution using API calls, and I leveraged Postman for testing, which significantly improved the client’s transaction processing efficiency.

Collaboration is essential in my role. I work with sales, product teams, and clients to ensure functionality addresses actual needs. This interaction fosters innovation and ensures the solutions provided are well tailored to the market demands.

I prioritize tasks based on urgency and client impact. I maintain an organized schedule and set reminders to keep track of meetings, follow-ups, and deadlines, ensuring that all clients feel valued and receive timely attention.

When creating technical architecture diagrams, I first gather all necessary requirements from stakeholders. I then design the diagram to visually represent the data flow and integration points, ensuring it's understandable for both technical and non-technical audiences.

I stay updated through industry publications, webinars, and professional groups focused on payment technologies. Networking with peers and attending industry conferences also provides valuable insights into upcoming trends.

I love the dynamic nature of the role, where every day presents new challenges and learning opportunities. The mix of technical problem-solving and human interaction is both rewarding and stimulating.

In such a situation, I would first listen to the client's concerns with empathy. Then, I'd analyze the feedback and, if necessary, arrange a follow-up call to propose alternative solutions that better address their needs, reinforcing our commitment to their satisfaction.