Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 2 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa is responsible for developing client-specific perspectives that address critical needs. This role involves coordinating with sales teams, participating in client discussions to define risk offerings, and consolidating client feedback for product enhancements. By ensuring effective communication and understanding of client needs, the Senior Manager plays a key role in the strategic direction and operational performance of issuer risk solutions.

Candidates for the Senior Manager, Risk and Identity Product Solutioning position at Visa should possess extensive experience in risk management or identity solutions within the financial services industry. A strong understanding of client engagement, excellent communication skills, and the ability to synthesize feedback into actionable insights are essential. Additionally, a background in product management or solution development will be beneficial for success in this role.

The Senior Manager, Risk and Identity Product Solutioning contributes to Visa's solutions strategy by synthesizing market insights and client feedback to develop robust narratives that resonate with client needs. This role supports the development of targeted solutions and ensures seamless rollout by coordinating with various teams, thus contributing significantly to the overall success of Visa’s issuer-facing offerings.

Critical experience for the Senior Manager, Risk and Identity Product Solutioning role at Visa includes a proven track record in risk management, product development, and client engagement in the financial sector. Experience working with cross-functional teams and a deep understanding of market dynamics and client challenges are vital. Furthermore, the ideal candidate will have a history of successfully driving solutions from concept to implementation.

A typical day for the Senior Manager, Risk and Identity Product Solutioning at Visa involves a mix of strategy meetings with internal teams, direct client engagement to discuss their needs, and collaborative sessions for roadmap planning. The manager will analyze client feedback, develop business cases, and ensure the voice of the customer is integrated into product development discussions, creating a dynamic and impactful workflow.

When responding to this question, outline the project's objectives, your role, the challenges faced, and how you overcame them. Highlight your leadership in cross-team collaboration and focus on the outcomes that improved client solutions.

In your response, discuss systematic approaches you’ve used to categorize client feedback, the criteria for prioritization, and how you communicated these insights to development teams to ensure alignment with client needs.

Explain strategies such as customizing communication styles based on client knowledge and concerns, utilizing storytelling techniques to demonstrate value, and maintaining an open feedback loop to refine offerings based on client input.

Provide examples of resources you utilize, such as industry reports, conferences, and networking groups, and discuss how this knowledge influences your strategy and decision-making in the role of Senior Manager at Visa.

Discuss methods you use to foster effective communication and teamwork across different departments. Highlight specific tools or practices that facilitate cooperation in achieving shared goals, particularly in product solutioning.

Utilize the STAR method (Situation, Task, Action, Result) to illustrate how you navigated a challenging client interaction, emphasizing your problem-solving skills and key takeaways from the experience.

Describe the key performance indicators (KPIs) you focus on, such as client satisfaction scores, solution adoption rates, and impact assessments, and how these metrics help you refine strategies for continuous improvement.

Outline the tactics you would implement, such as providing detailed product knowledge, preparing objection-handling scripts, and coaching sales representatives on effective objection resolution techniques based on client needs.

Share recent examples of emerging trends related to digital identity, cybersecurity threats, or regulatory changes, and convey how you would leverage this knowledge to inform Visa's strategic direction in risk and identity solutions.

Emphasize that grasping the client’s business model, challenges, and goals is vital for tailoring solutions effectively, fostering deeper relationships, and ensuring that Visa’s offerings align with their strategic objectives.