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Sr. Manager, Process Optimization - job 14 of 28

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The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globe
Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
Build strategy and incident workflows that align with business needs and the team’s functional capabilities
Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
Automate alerts and workflows
Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
Design and launch robust and intuitive dashboards supporting best in class money movement client experience
Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
Independently perform analysis to derive insights and render robust, thoughtful results
Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Manager, Process Optimization, Visa

As a Sr. Manager, Process Optimization at our company in sunny Miami, you’ll be at the helm of driving improvements and efficiencies within our Go to Market Optimization and Business Health team. Your mission? To transform vast arrays of data into actionable insights that not only enhance our business’s value but also provide an exceptional experience for our money movement clients. You’ll oversee a talented team situated across the globe, ensuring we effectively monitor client and business health for our diverse array of money movement products. This involves collaborating with strategic partners to understand their unique needs and crafting tailored solutions that make a difference. You’ll wield cutting-edge tools to develop automated alerts, enabling swift action against performance drops or any potential risks. Your knack for analytics will be key here; you’ll dive deep into data, generating insightful dashboards and clear presentations that cut through the noise. You'll be comparing our client performance against industry standards to unearth opportunities for improvement. This role is about more than just numbers; it's about shaping strategies that align with our business goals while ensuring that we maintain the highest operational standards. And since this is a hybrid position, you'll enjoy a flexible work environment while fostering collaboration and innovation both in and out of the office. Join us on this journey where your insights will pave the way for meaningful business success and client satisfaction.

Frequently Asked Questions (FAQs) for Sr. Manager, Process Optimization Role at Visa

What are the primary responsibilities of a Sr. Manager, Process Optimization at our Miami office?

The Sr. Manager, Process Optimization will lead the charge in managing client and business health monitoring across various money movement products. Your role will involve overseeing a global team of monitoring analysts as you develop and refine tools that help identify performance dips, fraud events, and other critical alerts. You’ll also create intuitive dashboards that streamline the decision-making process for both clients and internal stakeholders.