Sr. Systems Engineer - job 28 of 29

The Sr. Systems Engineer at Visa Technology & Operations LLC is tasked with providing Infrastructure Operations and Production Support specifically for container technologies and orchestration platforms. Key responsibilities include performing deployments and management of Docker and Kubernetes applications, securing Kubernetes clusters, and contributing to standardized operating procedures, all while adhering to ITIL practices.

To be considered for the Sr. Systems Engineer position at Visa Technology & Operations LLC, candidates typically require a strong background in systems engineering, proficiency with container technologies like Docker and Kubernetes, and familiarity with security practices including vulnerability assessments. Hands-on experience with ITIL processes is also crucial.

Collaboration is vital for a Sr. Systems Engineer at Visa Technology & Operations LLC. They work closely with Platform, Engineering, and Delivery Teams to ensure seamless infrastructure support across all business lines. This role often involves explaining complex technical concepts and providing guidance to team members, ensuring everyone is aligned in their objectives.

A Sr. Systems Engineer at Visa Technology & Operations LLC typically enjoys a flexible work schedule with partial opportunities for telecommuting. However, on-call duties are part of the job to ensure continuous support for the infrastructure and systems, allowing for a balanced approach to work and life.

ITIL practices play a significant role for a Sr. Systems Engineer at Visa Technology & Operations LLC, guiding the structured management of incidents, changes, problems, and releases within IT services. Adhering to these practices ensures better service quality and operational efficiency.

In answering this question, frame your response by focusing on specific projects you’ve worked on that involved Docker and Kubernetes. Highlight the deployment processes you used, configurations you implemented, and how you managed scalability. Provide clear examples of challenges faced and how you overcame them to showcase your hands-on experience.

When addressing this question, discuss best practices you implement to secure a Kubernetes cluster. This could include role-based access controls (RBAC), network policies, and the use of security tools for monitoring and auditing. Mention specific experiences where you've successfully implemented these practices to reinforce your expertise.

Your response should convey your approach to being on-call, including prioritization and time management skills. Share examples of how you’ve effectively resolved incidents while minimizing downtime and stress. This shows your ability to perform under pressure and your commitment to team support.

Highlight your teamwork and collaboration skills. Explain how you’ve successfully partnered with various teams like Engineering or Delivery, focusing on communication strategies and project outcomes. Discuss how collaboration enhanced project delivery and problem-solving.

Use the STAR method (Situation, Task, Action, Results) to structure your answer. Pick a situation where you identified an inefficiency, describe the steps you took to improve it, and share the positive results. This demonstrates your problem-solving skills and initiative.

Discuss various resources you utilize to stay on top of the latest technologies, like industry blogs, webinars, and forums. Highlight any specific certifications you pursue and explain the significance of continuous learning in your professional growth as a Sr. Systems Engineer.

In your answer, explain the key components of incident management and why it’s crucial for IT service delivery. Discuss how effective incident management minimizes downtime and improves customer satisfaction. Use real-life scenarios to illustrate your points.

Discuss the key performance indicators (KPIs) that you believe are vital, such as uptime, response times, resolution times, and customer satisfaction scores. Providing specific examples of how you’ve measured these in the past can also be beneficial.

Use a real-life technical problem you encountered to explain your problem-solving strategy. Be sure to highlight critical thinking, teamwork, and the steps you took to research and implement a solution. This will showcase your analytical skills and technical expertise.

Your response should highlight the policies and frameworks you adhere to, like GDPR or PCI DSS. Discuss specific strategies you’ve implemented to ensure compliance across infrastructure and how you handle audits, testing, and security assessments.